SLES15-sp1 and Lenovo SR650 server

John_GillJohn_Gill Established Member

Hi,
New Lenovo SR650 server, while installing either SLES12sp4 or SLES15sp1, I get the following error "Unable to configure the network card because the kernel device (eth0,wlan0) is not present"
dmesg shows nothing.
zypper in kernel-firmware is up to date
lspci shows IEthernet Controller Intel Corporation Device 37CC (rev09)
How do I update the firmware/software/hardware/nowhere so I can get a network connection....

regards
John

Comments

  • malcolmlewismalcolmlewis Knowledge Partner

    Hi
    Can you show the output from;

    /sbin/lspci -nnk | egrep -A3 "Network|Ethernet"
    
  • John_GillJohn_Gill Established Member

    Hi Malcolm,
    Below is the output from /sbin/lspci -nnk | egrep -A3 "Network|Ethernet"
    0a:00.0 Ethernet Controller [0200]: Intel Corporation Device [8086:37cc] (rev 09)
    subsystem : Lenovo Device [17aa:4021]
    5a:05.0 System Peripheral [0880]: Intel Corporation Device [8086:2034] (rev 07)
    subsystem: Lenovo Device [17aa:7800]

    Regards
    John

  • malcolmlewismalcolmlewis Knowledge Partner

    Hi
    It looks like there is no support in the kernel for that device yet :( You might have to raise a support request for this.

     /sbin/modinfo i40e | grep 37C
    alias:          pci:v00008086d000037CFsv*sd*bc*sc*i*
    alias:          pci:v00008086d000037CEsv*sd*bc*sc*i*
    uname -a
    Linux grover-sled152 5.3.18-22-default #1 SMP Wed Jun 3 12:16:43 UTC 2020 (720aeba) x86_64 x86_64 x86_64 GNU/Linux
    
  • John_GillJohn_Gill Established Member

    Hi,
    Thanks for your help... How do I raise a support request for this issue...mainly what do I tell support people....
    John

  • malcolmlewismalcolmlewis Knowledge Partner

    Hi
    If you log into your SCC account, you should be able to create a new one there, I would just advise that the PCI ID is not in the current kernel module, therefore the i40 ethernet driver won't load. You can always link to this thread as well.

  • John_GillJohn_Gill Established Member

    Thanks Malcolm, I have logged a call ....

  • John_GillJohn_Gill Established Member

    Hi,
    It turns out the the server only had a type of "ethernet" port dedicated to the "Xclarity Management". Some versions of the server allow the port to be shared as "Management" and "Ethernet" ..... but I received the wrong model. Anyway problem solved, ordering a new LAN card.....
    Thanks
    John (this IT stuff is enuff to drive me insane) Gill

  • malcolmlewismalcolmlewis Knowledge Partner

    Hi
    Glad it's all sorted, hopefully if someone else has the issue, this thread will help :)

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