SELS12 repositores are unavailable for PAYG instances

SUSEConnect status:
[{"identifier":"sle-module-legacy","version":"12","arch":"x86_64","status":"Not Registered"},{"identifier":"sle-sdk","version":"12.3","arch":"x86_64","status":"Not Registered"},{"identifier":"sle-module-toolchain","version":"12","arch":"x86_64","status":"Not Registered"},{"identifier":"sle-module-containers","version":"12","arch":"x86_64","status":"Not Registered"},{"identifier":"sle-module-adv-systems-management","version":"12","arch":"x86_64","status":"Not Registered"},{"identifier":"SLES","version":"12.3","arch":"x86_64","status":"Not Registered"},{"identifier":"sle-module-web-scripting","version":"12","arch":"x86_64","status":"Not Registered"},{"identifier":"sle-module-public-cloud","version":"12","arch":"x86_64","status":"Not Registered"}]
zypper lr is empty except for nvidia driver repository.
Both PAYG instances are affected.
Is there a way to repair the instances or is a new install recommended?

Comments

  • Assuming this is a recently-provisioned instance, I'm curious if we can check something to verify the registration status of your PAYG instance: can you please take a look at /var/log/cloudregister to see if there are any errors present, and if so reply with those? Also we can also do some quick testing on our end if you can provide 1) the specific SLES 12 image you are provisioning from, and 2) the region you are provisioning in. Thanks.

  • ...also, you are using an image of a supported SLES 12 service pack release, correct? https://www.suse.com/lifecycle

  • edited November 5

    issue.net shows SLES 12 Sp3
    cloudregister info shows:
    2020-10-30 12:38:01,649 INFO:Starting new HTTP connection (1): 104.45.85.45
    2020-10-30 12:38:01,663 INFO:[Service] Current SMT (104.45.85.45) server will be refreshed
    2020-10-30 12:38:22,585 INFO:Forced new registration
    2020-10-30 12:38:22,597 INFO:Clean current registration server: 104.45.85.45
    2020-10-30 12:38:22,598 INFO:Removing credentials: SMT-http_smt-azure_susecloud_ net
    2020-10-30 12:38:22,598 INFO:Removing credentials: SCCcredentials
    2020-10-30 12:38:22,599 INFO:Removing repo: SMT-http_smt-azure_susecloud_net:SLE -Module-Public-Cloud12-Pool.repo
    etc.
    then:
    2020-10-30 12:38:55,535 ERROR:Baseproduct registration failed
    2020-10-30 12:38:55,536 ERROR: Error: Registration server returned 'Instance ve rification failed: Product/instance type mismatch' (422)

    Region is North-Europe, the image was the normal payg image from azure marketplace.

  • Second machine:
    Welcome to SUSE Linux Enterprise Server 12 SP2 (x86_64) - Kernel %r (%t).
    2020-11-04 15:46:33,531 ERROR: Registration failed: command 'zypper --non-interactive refs Web_and_Scripting_Module_x86_64' failed
    Error: zypper returned (4) with 'Problem retrieving the repository index file for service 'Web_and_Scripting_Module_x86_64':
    Medium not attached: plugin:/susecloud?cookies=0&credentials=Web_and_Scripting_Module_x86_64&path=/services/1153

    Check if the URI is valid and accessible.
    Skipping service 'Web_and_Scripting_Module_x86_64' because of the above error.
    Could not refresh the services because of errors.'

    2020-11-04 15:47:16,596 INFO:Using API: regionInfo
    2020-11-04 15:47:16,596 INFO:Using region server: 23.101.26.184
    2020-11-04 15:47:16,599 INFO:Starting new HTTPS connection (1): 23.101.26.184
    2020-11-04 15:47:29,262 ERROR:No response from: 23.101.26.184
    2020-11-04 15:47:29,262 INFO:Using region server: 191.237.254.253
    2020-11-04 15:47:29,263 INFO:Starting new HTTPS connection (1): 191.237.254.253
    2020-11-04 15:47:29,968 INFO:Starting new HTTP connection (1): 52.155.248.41
    2020-11-04 15:47:29,979 INFO:Modified /etc/hosts, added: 52.155.248.41 smt-azure.susecloud.net smt-azure

    2020-11-04 15:47:33,551 INFO:Using API: regionInfo
    2020-11-04 15:47:33,551 INFO:Using region server: 104.45.31.195
    2020-11-04 15:47:33,554 INFO:Starting new HTTPS connection (1): 104.45.31.195
    2020-11-04 15:47:33,636 INFO:Starting new HTTP connection (1): 13.79.120.39
    2020-11-04 15:47:33,644 INFO:Modified /etc/hosts, added: 13.79.120.39 smt-azure.susecloud.net smt-azure

    2020-11-04 15:47:43,163 INFO:Forced new registration
    2020-11-04 15:47:43,169 INFO:Clean current registration server: 13.79.120.39
    2020-11-04 15:47:43,170 INFO:Removing credentials: SCCcredentials
    2020-11-04 15:47:43,171 INFO:Using API: regionInfo
    2020-11-04 15:47:43,171 INFO:Using region server: 104.45.154.114
    2020-11-04 15:47:43,174 INFO:Starting new HTTPS connection (1): 104.45.154.114
    2020-11-04 15:47:58,190 ERROR:No response from: 104.45.154.114
    2020-11-04 15:47:58,190 INFO:Using region server: 23.101.26.184
    2020-11-04 15:47:58,191 INFO:Starting new HTTPS connection (1): 23.101.26.184
    2020-11-04 15:48:13,206 ERROR:No response from: 23.101.26.184
    2020-11-04 15:48:13,207 INFO:Using region server: 23.100.36.229
    2020-11-04 15:48:13,208 INFO:Starting new HTTPS connection (1): 23.100.36.229
    2020-11-04 15:48:13,864 INFO:Starting new HTTP connection (1): 52.155.248.41
    2020-11-04 15:48:13,874 INFO:Modified /etc/hosts, added: 52.155.248.41 smt-azure.susecloud.net smt-azure

    2020-11-05 07:34:08,657 INFO:Forced new registration
    2020-11-05 07:34:08,668 INFO:Clean current registration server: 52.155.248.41
    2020-11-05 07:34:08,669 INFO:Using API: regionInfo
    2020-11-05 07:34:08,669 INFO:Using region server: 104.45.154.114
    2020-11-05 07:34:08,673 INFO:Starting new HTTPS connection (1): 104.45.154.114
    2020-11-05 07:34:23,688 ERROR:No response from: 104.45.154.114
    2020-11-05 07:34:23,689 INFO:Using region server: 23.100.36.229
    2020-11-05 07:34:23,690 INFO:Starting new HTTPS connection (1): 23.100.36.229
    2020-11-05 07:34:24,343 INFO:Starting new HTTP connection (1): 52.158.42.90
    2020-11-05 07:34:24,351 INFO:Modified /etc/hosts, added: 52.158.42.90 smt-azure.susecloud.net smt-azure

    But still no repositories.

  • Just to be sure: SUSE Linux Enterprise Desktop 12 SP3 General Ends 30 Jun 2019
    does this mean there are no updates/patches available after that date or that there are no repositories available any longer?

  • ok i believe your issue with accessing repositories has to do with the version of cloud-regionsrv-client you are running in your SLES 12 instances. Please see the following:
    https://www.suse.com/c/suse-update-infrastructure-access-through-the-data-center/
    https://www.suse.com/c/?s=cloud-regionsrv-client

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