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islem
04-Oct-2017, 18:22
Hi,

Today, I have installed SUSE desktop 12 (trial version) along with windows 10, but I couldn't connect it to the internet. Internet is working on windows partition but not on SUSE. This is the error that I got
unable to configure the network card because the kernel device(eth0, wlan0) is not present. This is mostly caused by missing firmware 9 for wlan devices

any help will be very much appreciated.

Regards,
islem

malcolmlewis
04-Oct-2017, 19:18
Hi and welcome to the Forum :)
Can you post the output from the following command;



/sbin/lspci -nnk |grep -A3 Network


This will tell as the info about the wireless card, but also check that the kernel-firmware package is installed, so as root user;


zypper in kernel-firmware

smflood
04-Oct-2017, 22:17
islem Wrote in message:

> Today, I have installed SUSE desktop 12 (trial version) along with
> windows 10, but I couldn't connect it to the internet. Internet is
> working on windows partition but not on SUSE. This is the error that I
> got
> unable to configure the network card because the kernel device(eth0,
> wlan0) is not present. This is mostly caused by missing firmware 9 for
> wlan devices
>
> any help will be very much appreciated.

Please can you post the output from "cat /etc/*release" to confirm
which release of SUSE Linux Enterprise Desktop (SLED) 12 you are
using?

HTH.
--
Simon Flood
SUSE Knowledge Partner


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islem
05-Oct-2017, 11:00
Hi and welcome to the Forum :)
Can you post the output from the following command;




Hi malcolmlewis

Thank you for your prompt reply!
Well the exact error that I got from when I was installing the OS is: Intel Ethernet controller not configured. Unable to configure the network card because the kernel device (eth0, wlan0) is not present. This is mostly caused by missing firmware (for wlan device). See dmesg output for details.



/sbin/lspci -nnk |grep -A3 Network

I didn't get any output from this command.




zypper in kernel-firmware


linux-lwls:/home/islem/Desktop # zypper in kernel-firmware
Loading repository data...
Reading installed packages...
'kernel-firmware' is already installed.
No update candidate for 'kernel-firmware-20140807git-3.11.noarch'. The highest available version is already installed.
Resolving package dependencies...

Nothing to do.

Regards,
islem

islem
05-Oct-2017, 11:02
Hi smflood,

this is the version that I installed

SUSE Linux Enterprise Desktop 12 (x86_64)
VERSION = 12
PATCHLEVEL = 0
# This file is deprecated and will be removed in a future service pack or release.
# Please check /etc/os-release for details about this release.

Regards,
islem

malcolmlewis
05-Oct-2017, 12:16
On Thu 05 Oct 2017 10:04:02 AM CDT, islem wrote:

malcolmlewis;39799 Wrote:
> Hi and welcome to the Forum :)
> Can you post the output from the following command;
>
>
>
>
> Hi malcolmlewis
>
> Thank you for your prompt reply!
> Well the exact error that I got from when I was installing the OS is:
> Intel Ethernet controller not configured. Unable to configure the
> network card because the kernel device (eth0, wlan0) is not present.
> This is mostly caused by missing firmware (for wlan device). See dmesg
> output for details.
>
> >
Code:
--------------------
> >
> /sbin/lspci -nnk |grep -A3 Network
>
--------------------
> >
> I didn't get any output from this command.
>
>
> >
Code:
--------------------
> >
> zypper in kernel-firmware
>
--------------------
> >

linux-lwls:/home/islem/Desktop # zypper in kernel-firmware
Loading repository data...
Reading installed packages...
'kernel-firmware' is already installed.
No update candidate for 'kernel-firmware-20140807git-3.11.noarch'. The
highest available version is already installed.
Resolving package dependencies...

Nothing to do.

Regards,
islem




Hi
OK, if you don't use grep, what is the output;


/sbin/lspci

Also, what is the hardware (Model) that your running SLED on?

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smflood
05-Oct-2017, 13:19
On 05/10/17 11:04, islem wrote:

> this is the version that I installed
>
> SUSE Linux Enterprise Desktop 12 (x86_64)
> VERSION = 12
> PATCHLEVEL = 0
> # This file is deprecated and will be removed in a future service pack
> or release.
> # Please check /etc/os-release for details about this release.

The above indicates that you are using the original release of SLED12
without any service packs. Is there a particular reason why you
installed this version and not the latest, SLED12 SP3? You should be
aware that General Support for SLED12 releases before SLED12 SP2 are no
longer supported by SUSE.

HTH.
--
Simon
SUSE Knowledge Partner

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islem
05-Oct-2017, 19:44
Hi malcolmlewis,

It looks like there is problem with SLED 12, and SLES 12, there are missing files to recognize the network card, There are problems with SLED 12 SP1 , SP2 as well. When installing these 2 OS, the computer goes in a sleep mode. Any way, I have installed SLES12 SP3 and I could connect it to the internet.

Regards,
islem

islem
05-Oct-2017, 19:47
Hi Simon,

Well, I chose because I will need to install other software that were installed on suse 12, but now I installed SLES 12 SP3 and I could connect it to the internet.

Regards,
islem

orifenix
21-Aug-2018, 13:07
Hi all,

I don't know if it can help:

I had the same problem but changing the interface name (on a vmware environement). The driver has deacivated.
I reactivated the driver:

"modprobe e1000"

Now it works properly.

Best regards!