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View Full Version : SR Escalation/prodding please



kjhurni
10-Jan-2018, 16:44
Hello,

I have an SR:
Service Request # 101136875941

That is being worked on, but it's progressing extremely slowly (we're
going on 3 weeks now I believe).
Any chance I can get it escalated so we can get resolved by the end of
the week?

Thanks!


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Check out my OES2 Guides:
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Upgrading to OES2 with ID Transfer:
http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios
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lwegner
10-Jan-2018, 21:54
I have notified the Product Support Manager and asked him to look into
it for you.


Lothar


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lwegner
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kjhurni
10-Jan-2018, 22:54
lwegner;2473191 Wrote:
> I have notified the Product Support Manager and asked him to look into
> it for you.
>
>
> Lothar

Thanks!

Looks like things are happening now.


--
The opinions expressed are my own.
Check out my OES2 Guides:
Installing OES2 SP2:
http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide
Upgrading to OES2 with ID Transfer:
http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios
GroupWise Migration with OES2 ID Transfer:
http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id
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View this thread: https://forums.novell.com/showthread.php?t=506638