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sharfuddin
21-May-2012, 09:16
I opened this SR on 03/27/2012.

When I opened this SR I informed the Support that we only starting facing this issue after installing SLE 11 SP2 x864, before we were running SLE 11 SP1 on the same HW for almost 6 to 7 months without any problem.

Almost after 10 days of opening this SR they asked me to update the Firmware to fix this issue(though I have informed them that on the same machine I was running SLE 11 SP1 without any problem). As per their request I update the Firmware without luck, i.e I am still facing the same issue.

on May 16th, to fix the issue, support asked me to use a workaround, that I am already aware and practicing since April 06th.

I then complain the Support about the level of support and their behavior on Thursday(17th May), but no reply received yet.

Regards,
Muhammad Sharfuddin

tabney
23-May-2012, 18:16
Hi Muhammad, I recommend you call into the general Support number and
ask to review this SR with the Support Team Manager. Thanks for the
feedback on it.
Regards,
Todd

Todd Abney
Technical Support Director


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