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imranliaquat
12-Apr-2013, 12:54
SR#10823227614
Opened: 03/29/2013 01:11:26

escalated on 10th but no one from BL has taken the ownership and
contacted us.


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imranliaquat
16-Apr-2013, 06:24
imranliaquat;228508 Wrote:
> SR#10823227614
> Opened: 03/29/2013 01:11:26
>
> escalated on 10th but no one from BL has taken the ownership and
> contacted us.

if no one is taking notice then whats the purpose of this forum ?


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mradford
16-Apr-2013, 15:06
Hello,
I have made the Manager of that team aware of your concerns.
I am certain you will be hearing right away.
Thanks for using our products!!
Mike R
Director Support

imranliaquat;2257788 Wrote:
> SR#10823227614
> Opened: 03/29/2013 01:11:26
>
> escalated on 10th but no one from BL has taken the ownership and
> contacted us.
>
>
> --
> imranliaquat
> ------------------------------------------------------------------------
> imranliaquat's Profile:
> https://forums.netiq.com/member.php?userid=2539
> View this thread: https://forums.netiq.com/showthread.php?t=47535


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imranliaquat
30-Apr-2013, 21:34
yup a Backline Engineer contacted me the same day i.e 16th April, and
spend that whole week in analyzing/investigating the logs already
provided. then he started working with us from
22nd April till 25th April and during this period he once took a remote
session with a developer too. Now from 26th April(Friday) I haven't
heard him yet.


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imranliaquat
04-May-2013, 07:44
imranliaquat;229152 Wrote:
> yup a Backline Engineer contacted me the same day i.e 16th April, and
> spend that whole week in analyzing/investigating the logs already
> provided. then he started working with us from
> 22nd April till 25th April and during this period he once took a remote
> session with a developer too. Now from 26th April(Friday) I haven't
> heard him yet.

from 01 May support is active again. ;-)


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mradford
08-May-2013, 15:06
I will intervene again.
Mike

imranliaquat;2261938 Wrote:
> imranliaquat;229152 Wrote:
> > yup a Backline Engineer contacted me the same day i.e 16th April,
> and
> > spend that whole week in analyzing/investigating the logs already
> > provided. then he started working with us from
> > 22nd April till 25th April and during this period he once took a
> remote
> > session with a developer too. Now from 26th April(Friday) I haven't
> > heard him yet.
>
> from 01 May support is active again. ;-)
>
>
> --
> imranliaquat
> ------------------------------------------------------------------------
> imranliaquat's Profile:
> https://forums.netiq.com/member.php?userid=2539
> View this thread: https://forums.netiq.com/showthread.php?t=47535


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