PDA

View Full Version : SR#10840184931



lelle
09-Oct-2013, 10:26
Hi,

I have tried to get in touch with my support engineer 4 or 5 times the
last 3 weeks. Hi is alway unavailable, he's promise to get back almost
never does and worst of all for us is that the issu with upgrading a
cluster node to OES11 doesn't happen.
The last contact I hade with him was a e-mail message September 18 where
he was apologising not getting back to me and promising he would, didn't
happen!
If he cant help me with the issue, why not sending it to somebody else?
I need to help my customer fixe this issu.

/Lenart


--
lelle
------------------------------------------------------------------------
lelle's Profile: https://forums.novell.com/member.php?userid=1678
View this thread: https://forums.novell.com/showthread.php?t=471066

mradford
09-Oct-2013, 15:56
lelle;2287161 Wrote:
> Hi,
>
> I have tried to get in touch with my support engineer 4 or 5 times the
> last 3 weeks. Hi is alway unavailable, he's promise to get back almost
> never does and worst of all for us is that the issu with upgrading a
> cluster node to OES11 doesn't happen.
> The last contact I hade with him was a e-mail message September 18 where
> he was apologising not getting back to me and promising he would, didn't
> happen!
> If he cant help me with the issue, why not sending it to somebody else?
> I need to help my customer fixe this issu.
>
> /Lenart

Thanks for letting me know about this.
We will get this taken care of, ASAP. You should get someone on it
today.

Mike Radford
Director Support


--
mradford
------------------------------------------------------------------------
mradford's Profile: https://forums.novell.com/member.php?userid=44589
View this thread: https://forums.novell.com/showthread.php?t=471066

ck150673
09-Oct-2013, 16:26
Hi Lenart,

I am the director of support for EMEA and I am sorry you suffered such
an experience. I have asked my manager Robert Simai to speak with the TS
Engineer and ensure the communication channel is re-established with you
immediately.

Sorry you had to raise this in the forums and i will send you a personal
note

Regards,

Cathal

lelle;2287161 Wrote:
> Hi,
>
> I have tried to get in touch with my support engineer 4 or 5 times the
> last 3 weeks. Hi is alway unavailable, he's promise to get back almost
> never does and worst of all for us is that the issu with upgrading a
> cluster node to OES11 doesn't happen.
> The last contact I hade with him was a e-mail message September 18 where
> he was apologising not getting back to me and promising he would, didn't
> happen!
> If he cant help me with the issue, why not sending it to somebody else?
> I need to help my customer fixe this issu.
>
> /Lenart


--
ck150673
------------------------------------------------------------------------
ck150673's Profile: https://forums.novell.com/member.php?userid=120395
View this thread: https://forums.novell.com/showthread.php?t=471066