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sharfuddin
16-Nov-2013, 07:54
After complete two busisness days, Current status of this SR:

Owner: EMEA EMEA_UNASSIGNED

Opened: 11/14/2013 04:27:15


I opened this SR on Thursday when its was 4:27 PM(GMT +5) here in my
country, while 12:27 PM in Germany, 11:27 AM in UK.

After 6 hours of opening this SR When I didn't receive any Technical
Assistance/reply from Support, I checked the status and found that
this SR was assigned/logged at US support Center. I tried to chat with
Engineer but he was not available, so didnt get the chance to
communicate
with him.

when I checked the Status of this SR today I came to know
that this SR is not assigned to anyone i,e it has got a new status of
unassigned, and marked for EMEA.

Regards,
Muhammad Sharfuddin


--
sharfuddin
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Bob-O-Rama
16-Nov-2013, 18:16
Hi,

I'm just another forum member, not a Novell employee, and I'm sure
someone in NTS will see this and take ownership.

But you can -always -call the NTS number, speak with a customer service
person, and ask for an escalation of the case, and also indicate that
you need to speak with the next available enginner, or to increase the
priority of the case if its now critical. They are usually very
obliging. Please give this a try.

Also, if you have not already, pose your issue in the Forums, and we
will see if we can help.

-- Bob

sharfuddin;2293899 Wrote:
> After complete two busisness days, Current status of this SR:
>
> Owner: EMEA EMEA_UNASSIGNED
>
> Opened: 11/14/2013 04:27:15
>
>
> I opened this SR on Thursday when its was 4:27 PM(GMT +5) here in my
> country, while 12:27 PM in Germany, 11:27 AM in UK.
>
> After 6 hours of opening this SR When I didn't receive any Technical
> Assistance/reply from Support, I checked the status and found that
> this SR was assigned/logged at US support Center. I tried to chat with
> Engineer but he was not available, so didnt get the chance to
> communicate
> with him.
>
> when I checked the Status of this SR today I came to know
> that this SR is not assigned to anyone i,e it has got a new status of
> unassigned, and marked for EMEA.
>
>


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sharfuddin
18-Nov-2013, 05:40
Hi Bob,

Thanks for your suggestion, I will try it next time, because someone
from Support has contacted me on Saturday.

Sure I will post this issue in the Forum too.


--
sharfuddin
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