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showmeohio
07-Dec-2013, 22:36
Hello!

We are requesting escalation on SR#10869872751. Appears we have some
GW database issues that are not clearing up
with the work performed over the past 24+ hours. This is the
production GW system, and some users are being affected
by this outage. Please escalate to next level support and contact
Jordan and Kris in the ticket with status and next steps.
Kris is the GW Admin and has been working with Novell Tech Support
Services. Thanks.


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showmeohio
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mradford
09-Dec-2013, 16:36
showmeohio;2296829 Wrote:
> Hello!
>
> We are requesting escalation on SR#10869872751. Appears we have some
> GW database issues that are not clearing up
> with the work performed over the past 24+ hours. This is the
> production GW system, and some users are being affected
> by this outage. Please escalate to next level support and contact
> Jordan and Kris in the ticket with status and next steps.
> Kris is the GW Admin and has been working with Novell Tech Support
> Services. Thanks.

Did we get this escalated, and taken care of for you? We do not monitor
this forum on the weekend.
Let me know.


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mradford
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