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clausbc
05-Aug-2014, 11:25
Hi all,

I am on SLES11 sp3 and I am trying to connect a new Seagate Slimline USB drive.
But the drive is not show anywhere.

lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 002: ID 03f0:1027 Hewlett-Packard Virtual keyboard and mouse
Bus 006 Device 003: ID 03f0:1327 Hewlett-Packard


dmesg:
[ 3617.276071] usb 1-6: new high-speed USB device number 2 using ehci_hcd
[ 3617.415096] usb 1-6: New USB device found, idVendor=0bc2, idProduct=ab10
[ 3617.415102] usb 1-6: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 3617.415105] usb 1-6: Product: Slim SL
[ 3617.415107] usb 1-6: Manufacturer: Seagate
[ 3617.415109] usb 1-6: SerialNumber: NA4QN0WT
[ 3617.449771] Initializing USB Mass Storage driver...
[ 3617.450687] scsi3 : usb-storage 1-6:1.0
[ 3617.450773] usbcore: registered new interface driver usb-storage
[ 3617.450775] USB Mass Storage support registered.
[ 3618.449475] scsi 3:0:0:0: Direct-Access Seagate Slim SL 0936 PQ: 0 ANSI: 6
[ 3618.449714] sd 3:0:0:0: Attached scsi generic sg1 type 0
[ 3618.458008] sd 3:0:0:0: [sda] Spinning up disk........................
[ 3644.096435] usb 1-6: USB disconnect, device number 2
[ 3645.020070] .ready
[ 3645.020154] sd 3:0:0:0: [sda] READ CAPACITY(16) failed
[ 3645.020157] sd 3:0:0:0: [sda] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[ 3645.020162] sd 3:0:0:0: [sda] Sense not available.
[ 3645.020194] sd 3:0:0:0: [sda] READ CAPACITY failed
[ 3645.020197] sd 3:0:0:0: [sda] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[ 3645.020200] sd 3:0:0:0: [sda] Sense not available.
[ 3645.020216] sd 3:0:0:0: [sda] Write Protect is off
[ 3645.020219] sd 3:0:0:0: [sda] Mode Sense: ff 57 00 5c
[ 3645.020233] sd 3:0:0:0: [sda] No Caching mode page present
[ 3645.020236] sd 3:0:0:0: [sda] Assuming drive cache: write through
[ 3645.021055] sd 3:0:0:0: [sda] READ CAPACITY(16) failed
[ 3645.021058] sd 3:0:0:0: [sda] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[ 3645.021062] sd 3:0:0:0: [sda] Sense not available.
[ 3645.021095] sd 3:0:0:0: [sda] READ CAPACITY failed
[ 3645.021098] sd 3:0:0:0: [sda] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[ 3645.021101] sd 3:0:0:0: [sda] Sense not available.
[ 3645.021126] sd 3:0:0:0: [sda] No Caching mode page present
[ 3645.021129] sd 3:0:0:0: [sda] Assuming drive cache: write through
[ 3645.021131] sd 3:0:0:0: [sda] Attached SCSI disk


fdisk -l does not show anything about this USB.
Any ideas? :confused:

Best regards
Claus, DK

jmozdzen
05-Aug-2014, 13:53
Hi Claus,

> [ 3645.020157] sd 3:0:0:0: [sda] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK

from the kernel point of view, the device is not connected. Have you tried some different USB port? What type of enclosure vs. USB port is this (USB2/3)?

Regards,
Jens

clausbc
05-Aug-2014, 14:48
Hi,
The drive is Seagate Portable STCD500204, that is USB-3
The server is getting old, that USB-2

I have tried all USB ports: No change

The really strange part is :confused:, that the drive was visible once and was formatted to reiser - and after a host reboot: Nothing :(

/Best regards

mikewillis
05-Aug-2014, 14:58
Presumably you have tested the USB drive on a different machine and it works?

jmozdzen
05-Aug-2014, 14:59
Hi Claus,

Hi,
The drive is Seagate Portable STCD500204, that is USB-3
The server is getting old, that USB-2

I have tried all USB ports: No change

The really strange part is :confused:, that the drive was visible once and was formatted to reiser - and after a host reboot: Nothing :(

/Best regards

USB3 devices on USB2 ports *should* work, but I've seen other references to problems with such constellation, too... but that it worked prior reboot, and then no more, is strange indeed. Did you change the "disk state" between the two boots. meaning i.e. booted without disk attached the first time, then rebooted with the disk attached, or vice versa? And maybe a full power-down (rather than "just a reboot") might have an effect, too, as the USB driver chips would be fully re-initialized.

Regards,
Jens

malcolmlewis
05-Aug-2014, 15:01
On Tue 05 Aug 2014 01:54:01 PM CDT, clausbc wrote:


Hi,
The drive is Seagate Portable STCD500204, that is USB-3
The server is getting old, that USB-2

I have tried all USB ports: No change

The really strange part is :confused:, that the drive was visible once
and was formatted to reiser - and after a host reboot: Nothing :(

/Best regards




Hi
Which is similar to this user...
http://forums.opensuse.org/showthread.php?t=499665

In the BIOS is legacy USB enabled? How is the USB device powered (via
a Y cable)?

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clausbc
07-Aug-2014, 09:40
Presumably you have tested the USB drive on a different machine and it works?
You presume correct :)

clausbc
07-Aug-2014, 09:48
Hi
Which is similar to this user...
http://forums.opensuse.org/showthread.php?t=499665
Seems quite similar, but no solution as I read that post :(


In the BIOS is legacy USB enabled? How is the USB device powered (via
a Y cable)?
Directly in own USB server port. I'll have a look in the BIOS.

clausbc
07-Aug-2014, 09:52
Hi Claus,


USB3 devices on USB2 ports *should* work, but I've seen other references to problems with such constellation, too... but that it worked prior reboot, and then no more, is strange indeed. Did you change the "disk state" between the two boots. meaning i.e. booted without disk attached the first time, then rebooted with the disk attached, or vice versa? And maybe a full power-down (rather than "just a reboot") might have an effect, too, as the USB driver chips would be fully re-initialized.

Regards,
Jens
Weird :confused:
No, as far as I remember the same state. I'll try power down.

clausbc
07-Aug-2014, 13:41
I give up - and replace this Seagate drive with only USB power with an older USB2 Seagate with external power supply.
Thanks anyway.

jmozdzen
07-Aug-2014, 17:13
Hi Claus,

thanks for letting us know. Sometimes a work-around is more helpful than spending endless in frustrating diagnosis.

Regards,
Jens

morinehtar0
19-Nov-2014, 14:30
I found this solution, which worked great for my Seagate Backup Plus :
https://forums.opensuse.org/showthread.php/499665-USB-3-0-external-HDD-not-recognized?p=2677424#post2677424