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sharfuddin
25-Sep-2014, 13:24
I opened SR # 10915007191 on Friday 19th September, Engineer took the remote via Bomgar same day and spent 3 hours. Then again he took the remote on Monday 22nd September and spent couple of hours without luck. Then I didn't heard anything from Support.

We are still awaiting for the resolution.

Please look into this issue

mradford
26-Sep-2014, 15:26
I am looking into this issue for you.
Thank you for letting us know.

Mike

sharfuddin;2334511 Wrote:
> I opened SR # 10915007191 on Friday 19th September, Engineer took the
> remote via Bomgar same day and spent 3 hours. Then again he took the
> remote on Monday 22nd September and spent couple of hours without luck.
> Then I didn't heard anything from Support.
>
> We are still awaiting for the resolution.
>
> Please look into this issue
>
>
> --
> sharfuddin
> ------------------------------------------------------------------------
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