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Mary Wood
24-Mar-2015, 16:03
I just spent several minutes trying to figure out what I was supposed to
fix for this user who, in composing one specific GroupWise message,
switched from HTML view to text view and suddenly could not scroll with
the mouse, and had to press the Enter key two times to break paragraphs
in a chunk of pasted text.

Some back and forth ensued, as I attempted to draw from her exactly what
she was so bothered about that she wanted tech support...I guess I never
did figure it out, since I finally suggested that if she was concerned
about how the message looked to recipients (as in, weird hidden
characters becoming unhidden on send) she could first send it to her own
outside account as a test.

"No, I don't care how it looks, I'm concerned about how my computer's
functioning."

If you are only seeing problems when dealing with a single message,
that's a very small set of data to draw any conclusions from. I don't
think it will make any difference, but do you want to try a new keyboard
and mouse?

*big sigh* "No, I'll just add that to the list of extra things I need to
do to get my job done."

:::::HEADDESK:::::::

KeN Etter
24-Mar-2015, 16:37
On Tue, 24 Mar 2015 15:03:35 GMT, Mary Wood <capto_canem@yahoo.com>
wrote:

>I just spent several minutes trying to figure out what I was supposed to
>fix for this user who, in composing one specific GroupWise message,
>switched from HTML view to text view and suddenly could not scroll with
>the mouse, and had to press the Enter key two times to break paragraphs
>in a chunk of pasted text.
>
>Some back and forth ensued, as I attempted to draw from her exactly what
>she was so bothered about that she wanted tech support...I guess I never
>did figure it out, since I finally suggested that if she was concerned
>about how the message looked to recipients (as in, weird hidden
>characters becoming unhidden on send) she could first send it to her own
>outside account as a test.
>
>"No, I don't care how it looks, I'm concerned about how my computer's
>functioning."
>
>If you are only seeing problems when dealing with a single message,
>that's a very small set of data to draw any conclusions from. I don't
>think it will make any difference, but do you want to try a new keyboard
>and mouse?
>
>*big sigh* "No, I'll just add that to the list of extra things I need to
>do to get my job done."
>
>:::::HEADDESK:::::::

I know the feeling Mary. Just have to wonder about some people. :-)

kgroneman
24-Mar-2015, 19:27
Just one message? Cancel it and start again, this time in Text mode to
begin with. That would be my answer.

--
Kim - 3/24/2015 12:27:07 PM

Mary Wood
24-Mar-2015, 20:04
On 3/24/2015 1:27 PM, kgroneman wrote:
> Just one message? Cancel it and start again, this time in Text mode to
> begin with. That would be my answer.
>
I wish it had all been on video, because you just couldn't have scripted
a more ridiculous scenario. There wasn't even anything wrong with the
message - you could still use the mouse with the scroll bar on the right
of the message window. The whole problem was that with the message in
that text mode, she couldn't scroll with the wheel. And she had to hit
Enter TWO TIMES instead of one to get the right paragraph spacing.

I want my 10 minutes back. And revenge.

Susan
25-Mar-2015, 12:39
> And revenge.

If it's possible to set message templates, take a screenshot of one
of her messages and make it her background message template image. It
will drive her crazy. LOL Or just some image that has a cancel button
on it. She'll click that cancel button over and over again, and
nothing will happen. LOL

I'm not actually advocating doing this. It's just fun to think about.
One of my favorite phone support calls many years ago was a legal
secretary whose desktop had apparently frozen. I led her through all
the normal things and none of them worked. I finally figured out that
she'd somehow managed to do the right combination of keystrokes to
have taken a screenshot of her desktop and pasted it into
WordPerfect, which she'd also managed to keystroke into full screen.
To this day, I can't imagine how she managed to do it, but no wonder
nothing she clicked on worked! LOL

--
Susan
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KeN Etter
25-Mar-2015, 14:33
On Wed, 25 Mar 2015 11:39:56 GMT, "Susan" <ncci.mod@gmail.com> wrote:

>> And revenge.
>
>If it's possible to set message templates, take a screenshot of one
>of her messages and make it her background message template image. It
>will drive her crazy. LOL Or just some image that has a cancel button
>on it. She'll click that cancel button over and over again, and
>nothing will happen. LOL
>
>I'm not actually advocating doing this. It's just fun to think about.
>One of my favorite phone support calls many years ago was a legal
>secretary whose desktop had apparently frozen. I led her through all
>the normal things and none of them worked. I finally figured out that
>she'd somehow managed to do the right combination of keystrokes to
>have taken a screenshot of her desktop and pasted it into
>WordPerfect, which she'd also managed to keystroke into full screen.
>To this day, I can't imagine how she managed to do it, but no wonder
>nothing she clicked on worked! LOL

It is funny what people do. Someone reported a problem to me. I told
them what they had done wrong and they denied it. So I walked over to
their desk and said show me. They proceeded to do exactly what I had
said not to do. :-) You just have to laugh.

kgroneman
25-Mar-2015, 18:48
This all sounds like what I deal with when my wife uses the computer.

--
Kim - 3/25/2015 11:47:34 AM

Susan
25-Mar-2015, 20:11
Ken:

Yes, it IS funny. I found users to be awfully creative in the havoc
they could wreak with a few simple keystrokes. LOL :)

--
Susan
Novell Community Chat Moderator

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Stevo
25-Mar-2015, 20:32
Susan sounds like they 'said':

> Ken:
>
> Yes, it IS funny. I found users to be awfully creative in the havoc
> they could wreak with a few simple keystrokes. LOL :)

So my response to Susan's comment is...

Sounds like my Dad when he was still working. Self proclaimed 'fast
clicker', and he would sometimes end up with 30-40 minimized programs
on the taskbar, inevitably many of the same program.

--
Stevo

Susan
26-Mar-2015, 16:37
LOL! A friend's father, who had programmed the first mortgage
amortization software for a bank in his state back in the day, so was
no slouch mentally, in his older years when given a PC could not get
"the hang" of a computer mouse, and kept holding it up in the air and
pointing it at the screen.

It's pretty interesting dealing with family and computers. : )

--
Susan
Novell Community Chat Moderator

http://forums.novell.com/faq.php?faq=novfor#faq_rules
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Please read the following before posting in here:
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ab
26-Mar-2015, 16:43
On 03/26/2015 09:37 AM, Susan wrote:
> LOL! A friend's father, who had programmed the first mortgage
> amortization software for a bank in his state back in the day, so was
> no slouch mentally, in his older years when given a PC could not get
> "the hang" of a computer mouse, and kept holding it up in the air and
> pointing it at the screen.

The mouse is an abominable, primitive, piece of junk.

Two buttons, maybe three with a scroll wheel, instead of 108 keys. Used
by one hand instead of two, requires movement away from the
far-more-efficient keyboard (in some way, unless you have the
hyper-imprecise eraser-looking thingy in your keyboard) to use.... it's a
step backwards in terms of efficiency.

Just my two bits...

--
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kgroneman
26-Mar-2015, 21:49
Hey ab:

>in some way, unless you have the
>hyper-imprecise eraser-looking thingy in your keyboard

I hate that thing. Useless to me. However, given a GUI interface, I
prefer a mouse to having to use the keyboard. Different strokes for
different folks.

--
Kim - 3/26/2015 2:49:08 PM