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kjhurni
29-Apr-2015, 16:06
If possible, can I get this SR either escalated or re-assigned. I'd
like to get resolution today and yesterday there was zero
activity/answer to my customer updates.

Thank you!

SR # 10950168781


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kjhurni
06-May-2015, 16:56
Mike, if you're around, can you please grab someone and make them work
on this?

Supposedly the SR was escalated last Thursday or Friday (I can't
remember which date I chatted with Boyd). STILL no update, no
acknowledgement, anything. This (IMO) is completely unacceptable for
service levels.


--Kevin


--
The opinions expressed are my own.
Check out my OES2 Guides:
Installing OES2 SP2:
http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide
Upgrading to OES2 with ID Transfer:
http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios
GroupWise Migration with OES2 ID Transfer:
http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id
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mradford
07-May-2015, 01:56
Hi Kevin
I will do this in the morning.
Mike


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mradford
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