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kjhurni
20-Jul-2015, 14:46
Hello,

More NetIQ SR's that show as "awaiting Novell" but I can't get any
answer/response (is it really that hard to get the technician to at
least respond??)

SR # 10943414581
I've inquired repeatedly to make sure that the technician received the
information requested as I had to FTP it.

SR #10962893191
I've inquired repeatedly (and I believe I've been more than patient
waiting almost 5 days) for an answer to a simple question relating to
the documentation.

Thank you


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mradford
20-Jul-2015, 17:56
Hi Kevin
Let me see if I can get you an update.
Keep in mind, you are always free to call in and ask for a manager.

Mike

kjhurni;2400741 Wrote:
> Hello,
>
> More NetIQ SR's that show as "awaiting Novell" but I can't get any
> answer/response (is it really that hard to get the technician to at
> least respond??)
>
> SR # 10943414581
> I've inquired repeatedly to make sure that the technician received the
> information requested as I had to FTP it.
>
> SR #10962893191
> I've inquired repeatedly (and I believe I've been more than patient
> waiting almost 5 days) for an answer to a simple question relating to
> the documentation.
>
> Thank you


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mradford
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