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ketter
21-Aug-2015, 12:51
Just thought I would ask here in case anyone has any suggestions.

I implemented a WSUS server to make sure our PCs were getting patches.
Seems like every month there is a patch that hangs the PC (Win7 x64).
When the user shuts down the PC, it will say "Installing 1 of X". When
they arrive in the morning, it still says the same thing. We have to
power it off and on and usually I have to go in and manually check for
updates and make sure the patches all get installed. Ran into the
same problem last night. 2 PCs hung at "Installing 1 of 1". Restarted
them and WSUS now says they are 100% patched. Doesn't make sense that
this would keep occurring every month. Nothing I have found
permanently fixes this. Any thoughts?

Thanks,
Ken

Joseph Marton
21-Aug-2015, 14:42
KeN Etter wrote:

> I implemented a WSUS server to make sure our PCs were getting patches.
> Seems like every month there is a patch that hangs the PC (Win7 x64).
> When the user shuts down the PC, it will say "Installing 1 of X". When
> they arrive in the morning, it still says the same thing. We have to
> power it off and on and usually I have to go in and manually check for
> updates and make sure the patches all get installed. Ran into the
> same problem last night. 2 PCs hung at "Installing 1 of 1". Restarted
> them and WSUS now says they are 100% patched. Doesn't make sense that
> this would keep occurring every month. Nothing I have found
> permanently fixes this. Any thoughts?

I have one. Switch to ZPM!! :-)

--
Does this washcloth smell like chloroform?

ketter
21-Aug-2015, 15:25
On Fri, 21 Aug 2015 13:42:30 GMT, "Joseph Marton"
<jmarton@no-mx.forums.microfocus.com> wrote:

>KeN Etter wrote:
>
>> I implemented a WSUS server to make sure our PCs were getting patches.
>> Seems like every month there is a patch that hangs the PC (Win7 x64).
>> When the user shuts down the PC, it will say "Installing 1 of X". When
>> they arrive in the morning, it still says the same thing. We have to
>> power it off and on and usually I have to go in and manually check for
>> updates and make sure the patches all get installed. Ran into the
>> same problem last night. 2 PCs hung at "Installing 1 of 1". Restarted
>> them and WSUS now says they are 100% patched. Doesn't make sense that
>> this would keep occurring every month. Nothing I have found
>> permanently fixes this. Any thoughts?
>
>I have one. Switch to ZPM!! :-)

Why does that not surprise me. :-) I do have ZCM, just not ZPM. WSUS
is free (I know, you get what you pay for), so I can't expect much,
but it seems like it should work. So any other suggestions about how
to fix this?

Stevo
21-Aug-2015, 16:11
KeN Etter sounds like they 'said':

> Just thought I would ask here in case anyone has any suggestions.
>
> I implemented a WSUS server to make sure our PCs were getting patches.
> Seems like every month there is a patch that hangs the PC (Win7 x64).
> When the user shuts down the PC, it will say "Installing 1 of X". When
> they arrive in the morning, it still says the same thing. We have to
> power it off and on and usually I have to go in and manually check for
> updates and make sure the patches all get installed. Ran into the
> same problem last night. 2 PCs hung at "Installing 1 of 1". Restarted
> them and WSUS now says they are 100% patched. Doesn't make sense that
> this would keep occurring every month. Nothing I have found
> permanently fixes this. Any thoughts?
>
> Thanks,
> Ken

So my response to KeN's comment is...

Is it the same update? I read somewhere about a couple different
updates (1 for win7, 1 for win8) that have been re-released along the
lines of 10 different times in the last year.

It's an update to help 'prepare' the machine to migrate to win10 and
there have been problems with them over and over, hence the re-release.

--
Stevo

kgroneman
21-Aug-2015, 16:31
Hey KeN Etter:

>2 PCs hung at "Installing 1 of 1

Just FYI I've never had this happen before yesterday. Just a regular
laptop. I had to shut it down "Installing 2 of 12", reboot, and then
manually start the update. It finished, and then it said more updates
were available so I started the update process. It's currently sitting
there saying "Installing update 1 of 1" and it's been like that for
about 20 minutes now. I'm thinking I'm gonna have to reboot it again
to get it to finish. Like I said, this has never happened to me before
so it may be something to do with the recent updates. FWIW.

--
Kim - 8/21/2015 9:28:11 AM

kgroneman
21-Aug-2015, 16:49
Well it finally broke loose on it's own after about 30 minutes,
rebooted the machine and finished installing on it's own. So...move
along. Nothing to see here.

--
Kim - 8/21/2015 9:48:25 AM

Stevo
21-Aug-2015, 18:44
KeN Etter sounds like they 'said':

> Just thought I would ask here in case anyone has any suggestions.
>
> I implemented a WSUS server to make sure our PCs were getting patches.
> Seems like every month there is a patch that hangs the PC (Win7 x64).
> When the user shuts down the PC, it will say "Installing 1 of X". When
> they arrive in the morning, it still says the same thing. We have to
> power it off and on and usually I have to go in and manually check for
> updates and make sure the patches all get installed. Ran into the
> same problem last night. 2 PCs hung at "Installing 1 of 1". Restarted
> them and WSUS now says they are 100% patched. Doesn't make sense that
> this would keep occurring every month. Nothing I have found
> permanently fixes this. Any thoughts?
>
> Thanks,
> Ken

So my response to KeN's comment is...

Another weird thing we've run into, the latest update for silverlight
doesn't want to install on our win764 machines, so we have to use m$'s
silverlight fixing tool to remove it, then let it install via wsus
again.

--
Stevo

ketter
21-Aug-2015, 20:41
On Fri, 21 Aug 2015 15:49:10 GMT, "kgroneman" <kgroneman@novell.com>
wrote:

>Well it finally broke loose on it's own after about 30 minutes,
>rebooted the machine and finished installing on it's own. So...move
>along. Nothing to see here.

The problem ones here sit for 14 hours doing nothing. (5 PM one day
until 7 AM the next).

ketter
21-Aug-2015, 20:42
On Fri, 21 Aug 2015 15:11:51 GMT, "Stevo" <steveSPAM@LESSccgov.net>
wrote:

>KeN Etter sounds like they 'said':
>
>> Just thought I would ask here in case anyone has any suggestions.
>>
>> I implemented a WSUS server to make sure our PCs were getting patches.
>> Seems like every month there is a patch that hangs the PC (Win7 x64).
>> When the user shuts down the PC, it will say "Installing 1 of X". When
>> they arrive in the morning, it still says the same thing. We have to
>> power it off and on and usually I have to go in and manually check for
>> updates and make sure the patches all get installed. Ran into the
>> same problem last night. 2 PCs hung at "Installing 1 of 1". Restarted
>> them and WSUS now says they are 100% patched. Doesn't make sense that
>> this would keep occurring every month. Nothing I have found
>> permanently fixes this. Any thoughts?
>>
>> Thanks,
>> Ken
>
>So my response to KeN's comment is...
>
>Is it the same update? I read somewhere about a couple different
>updates (1 for win7, 1 for win8) that have been re-released along the
>lines of 10 different times in the last year.
>
>It's an update to help 'prepare' the machine to migrate to win10 and
>there have been problems with them over and over, hence the re-release.

I don't think it is that one. I need to do some more digging on this.

Scott Campbell
25-Aug-2015, 22:16
We had quite a few 32bit machines in a *similar* situation.

What it came down to for us was the group policy which specified the
autoupdate settings including the WSUS server URL was being removed
part way through the update when the machine was being shutdown.

I ended up going around all the machines, logging in locally and
setting up the update settings with gpedit.msc rather than pushing
those settings via ZCM.

I'd suggest that you manually set the update settings on one if the
machines that consistently has the issue and see if that resolves the
problem.

ketter
26-Aug-2015, 13:25
On Tue, 25 Aug 2015 21:16:28 GMT, "Scott Campbell"
<potato@potato.potato> wrote:

>We had quite a few 32bit machines in a *similar* situation.
>
>What it came down to for us was the group policy which specified the
>autoupdate settings including the WSUS server URL was being removed
>part way through the update when the machine was being shutdown.
>
>I ended up going around all the machines, logging in locally and
>setting up the update settings with gpedit.msc rather than pushing
>those settings via ZCM.
>
>I'd suggest that you manually set the update settings on one if the
>machines that consistently has the issue and see if that resolves the
>problem.

Interesting, I'll check on that.

kjhurni
26-Aug-2015, 15:46
jmarton;2404248 Wrote:
> KeN Etter wrote:
>
> > I implemented a WSUS server to make sure our PCs were getting
> patches.
> > Seems like every month there is a patch that hangs the PC (Win7 x64).
> > When the user shuts down the PC, it will say "Installing 1 of X".
> When
> > they arrive in the morning, it still says the same thing. We have to
> > power it off and on and usually I have to go in and manually check
> for
> > updates and make sure the patches all get installed. Ran into the
> > same problem last night. 2 PCs hung at "Installing 1 of 1".
> Restarted
> > them and WSUS now says they are 100% patched. Doesn't make sense
> that
> > this would keep occurring every month. Nothing I have found
> > permanently fixes this. Any thoughts?
>
> I have one. Switch to ZPM!! :-)
>
> --
> Does this washcloth smell like chloroform?

Um, sorry to say Joe, but the issue can and does exist in ZPM as well.

As for Ken:
There's a few MS updates that weren't supposed to apply, but do try (ZPM
is affected as well). In particular: KB 2952664. It's been re-released
once already, and the same issue (at least in ZPM) occurs.

It tries to apply, but can't because it's "not applicable".

I think this is the one that MS said should never hit Windows 7
Enterprise editions, but it does (at least with ZPM).


--
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ketter
26-Aug-2015, 16:44
On Wed, 26 Aug 2015 14:46:01 GMT, kjhurni
<kjhurni@no-mx.forums.microfocus.com> wrote:

>
>jmarton;2404248 Wrote:
>> KeN Etter wrote:
>>
>> > I implemented a WSUS server to make sure our PCs were getting
>> patches.
>> > Seems like every month there is a patch that hangs the PC (Win7 x64).
>> > When the user shuts down the PC, it will say "Installing 1 of X".
>> When
>> > they arrive in the morning, it still says the same thing. We have to
>> > power it off and on and usually I have to go in and manually check
>> for
>> > updates and make sure the patches all get installed. Ran into the
>> > same problem last night. 2 PCs hung at "Installing 1 of 1".
>> Restarted
>> > them and WSUS now says they are 100% patched. Doesn't make sense
>> that
>> > this would keep occurring every month. Nothing I have found
>> > permanently fixes this. Any thoughts?
>>
>> I have one. Switch to ZPM!! :-)
>>
>> --
>> Does this washcloth smell like chloroform?
>
>Um, sorry to say Joe, but the issue can and does exist in ZPM as well.
>
>As for Ken:
>There's a few MS updates that weren't supposed to apply, but do try (ZPM
>is affected as well). In particular: KB 2952664. It's been re-released
>once already, and the same issue (at least in ZPM) occurs.
>
>It tries to apply, but can't because it's "not applicable".
>
>I think this is the one that MS said should never hit Windows 7
>Enterprise editions, but it does (at least with ZPM).

That one isn't approved on my WSUS, so it shouldn't be getting to the
PCs. Thanks.