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View Full Version : SLED 11, shipping policy, 3-year subscription and troubles



Arnaudk93
14-Mar-2012, 16:54
Hi !

I neighbor wanted to migrate from Windows to an enterprise supported operating system for basic tasks purposes. After considering Mac OS X, she chose SLED 11. I did the order for her, but I went into big troubles that SUSE support was unable to solve :

First, in France, this is not possible to buy a 3-year support licence. Only 1-year is available. I asked the SUSE support an explanation, no responsefor 5 days
Second, she finally accepted the 1-year support. But I was unable to select France as a country for shipping. I had to chose another country, otherwise impossible to buy the license
Third, I asked the Sales support to change the shipping address. Too late, it was automatically shipped. Now I need to deal with the carrier
Fourth : I tried to update the shipping address, but France is not yet listed. I can find Antartica, but not France



Do you have information on this ? She runs a company and need enterprise-oriented software, that's why she chose SLED.

Regards,

Arnaud

malcolmlewis
15-Mar-2012, 14:52
Hi !

I neighbor wanted to migrate from Windows to an enterprise supported
operating system for basic tasks purposes. After considering Mac OS X,
she chose SLED 11. I did the order for her, but I went into big troubles
that SUSE support was unable to solve :

- First, in France, this is not possible to buy a 3-year support
licence. Only 1-year is available. I asked the SUSE support an
explanation, no responsefor 5 days
- Second, she finally accepted the 1-year support. But I was unable
to select France as a country for shipping. I had to chose another
country, otherwise impossible to buy the license
- Third, I asked the Sales support to change the shipping address.
Too late, it was automatically shipped. Now I need to deal with the
carrier
- Fourth : I tried to update the shipping address, but France is not
yet listed. I can find Antartica, but not France
-


Do you have information on this ? She runs a company and need
enterprise-oriented software, that's why she chose SLED.

Regards,

Arnaud



Hi
So you don't see the three year version on this page?
http://www.suse.com/products/desktop/how-to-buy/

I've always brought my subscription through a reseller, are there some
listed for the France locale?

--
Cheers Malcolm °¿° (Linux Counter #276890)
SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 3.0.13-0.27-default
up 10:36, 2 users, load average: 0.00, 0.01, 0.05
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU

Arnaudk93
15-Mar-2012, 16:09
Hi
So you don't see the three year version on this page?
http://www.suse.com/products/desktop/how-to-buy/

I've always brought my subscription through a reseller, are there some
listed for the France locale?

--
Cheers Malcolm °¿° (Linux Counter #276890)
SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 3.0.13-0.27-default
up 10:36, 2 users, load average: 0.00, 0.01, 0.05
CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU
Hi Malcolm,

There is no "Acheter" button next to the "112 " price (3-year). When clicking on "Acheter" (47 ), I cannot change it anymore (only basic, premium... but 1 year)
The only partner I know in France is Altea. They don't sell SLED though

Arnaudk93
15-Mar-2012, 16:18
Additionnaly :
http://shop.novell.com/store/novelleu/DisplayCategoryProductListPage/categoryID.3421800?resid=T09RrgoHAtQAADZ6FOgAAAA6&rests=1331824244953

There are 17 software vendore partners (Novell). I did not find one selling SLED . I had contact with a small company triying to become a Novell Partner, it was nearly impossible at that time to become an SLED reseller (back in early 2011)