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ScorpionSting
30-Nov-2016, 23:16
I'm sorry, but this falls into the Ripley's Believe It Or Not category!

How on earth can such a buggy, system destroying, enterprise critical
application be released by Micro Focus?



- RPMs do not have required dependencies defined
- RPMs do not create file system requirements
- RPMs do not extend the database as required
- supportconfig is completely broken due to SR's going beyond 11
characters
- The log showed significant events being delete from the file system,
but due to above failures I can't find out what was deleted as it
appeared to be everything


It just simply should not have been released.


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mradford
07-Dec-2016, 18:46
Hi
I will get this over to the PM for Sentinel
Mike

ScorpionSting;2445606 Wrote:
> I'm sorry, but this falls into the Ripley's Believe It Or Not category!
>
> How on earth can such a buggy, system destroying, enterprise critical
> application be released by Micro Focus?
>
>
> > >
- RPMs do not have required dependencies defined
- RPMs do not create file system requirements
- RPMs do not extend the database as required
- supportconfig is completely broken due to SR's going beyond 11
> characters
- The log showed significant events being delete from the file
> system, but due to above failures I can't find out what was deleted
> as it appeared to be everything
> > >
>
> It just simply should not have been released.


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jgassner
08-Dec-2016, 21:56
We’re sorry for the problems you experienced and appreciate the
feedback. We take customer feedback seriously and are already
investigating each item you stated to understand the root cause of why
the problem wasn’t detected prior to release. We strive to deliver high
quality innovation to our customers rapidly and, when mistakes happen,
we look at our quality assurance process to understand the root cause
and resolve it.

As a result of investigating the specific problems you listed we
determined that, while our QA process covers many upgrade paths, there
is an upgrade path that was not adequately covered by our QA process.
Unfortunately, this is the upgrade path that your system was on. We
will be covering this upgrade path in future releases.

Customer Care has steps you can take to immediately resolve items 1-3
and get your system running properly. There is a workaround for item 4
immediately available at
https://www.netiq.com/support/kb/doc.php?id=7017476 and a permanent fix
will be released soon. Item 5 related to events we are still
investigating. A new version of Sentinel 8 will be released soon that
fixes the problems you reported.


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