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View Full Version : SR # 101042406381 and 101042648701 need attention.



sharfuddin
17-Jan-2017, 08:44
SR # 101042406381 and 101042648701 are opened on 18th and 19th
December respectively, we are getting responses from Support but nothing
work for us. Please get it escalated.


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sharfuddin
23-Jan-2017, 12:24
is there any purpose of this forum ?


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ketter
23-Jan-2017, 14:16
On Mon, 23 Jan 2017 11:24:01 GMT, sharfuddin
<sharfuddin@no-mx.forums.microfocus.com> wrote:

>
>is there any purpose of this forum ?

Yes. And usually these are responded to faster. I will notify
someone and see if I can get something happening.

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kgroneman
23-Jan-2017, 15:46
Hi sharfuddin,

An email has been sent to the tech support engineers and their
management asking for the escalation you request. My apologies. One of
the support directors usually monitors this forum but apparently has
been busy elsewhere.


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sharfuddin
24-Jan-2017, 06:54
Support contacted us this morning and asked for the logs and info which
we already had provided them weeks ago... Support also informed me that
yet they have no solutions for us by saying "If there are any updates
from Development, I will give you an update."


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sharfuddin
24-Jan-2017, 10:54
for SR#101042406381, Support just advised me a few more tests.. which
I'll perform.

for SR#101042648701, yesterday we received an email from Support
Personal informed me that.. "I manage to talk to our Development
Engineer and He said we'll have updates on this SR next week. If I hear
anything soon we'll update you."


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ketter
24-Jan-2017, 15:08
On Tue, 24 Jan 2017 09:54:02 GMT, sharfuddin
<sharfuddin@no-mx.forums.microfocus.com> wrote:

>
>for SR#101042406381, Support just advised me a few more tests.. which
>I'll perform.
>
>for SR#101042648701, yesterday we received an email from Support
>Personal informed me that.. "I manage to talk to our Development
>Engineer and He said we'll have updates on this SR next week. If I hear
>anything soon we'll update you."

Good! Sounds like things are happening now. Let us know if there is
no progress.

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Knowledge Partner

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