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gleach1
13-Apr-2012, 07:36
This one has been open since the 3rd of April, engineer said that logs
were being looked at

requested an update a couple of days ago but havn't heard anything -
could someone give support a poke to get me a response, as it doesn't
make Novells support look that great when you have no response apart fro
mthe initial one for a week...


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tbaki
13-Apr-2012, 17:46
Hi,
I have sent you a reply via the service request. The engineer will
contact you as soon as possible.
Please accept our apologies for the delay..


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gleach1
16-Apr-2012, 00:46
thanks tbaki, got your email over the weekend our time

it's the first SR where it's taken this long for me, so the support
response is otherwise usually good :)


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