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dbgallo
30-Aug-2017, 03:26
Noisy call center, using speakerphones , and don't know what products
they are supporting?

Took 10 minutes to open a crit ticket tonight. and none of the
information provided was in the ticket.

No response on the chat window , don't know if they even assigned it
properly


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dbgallo
30-Aug-2017, 03:44
Also Chat window doesn't seem to have someone at the other end anymore?
who's minding the store after hours here ?


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ScorpionSting
30-Aug-2017, 04:24
https://www.netiq.com/company/news/press/2017/severe-weather-warning-operations-are-affected-in-houston-tx.html


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mradford
30-Aug-2017, 15:44
ScorpionSting;2465185 Wrote:
> https://www.netiq.com/company/news/press/2017/severe-weather-warning-operations-are-affected-in-houston-tx.html

Hi
Sorry about the issue, can I get an SR number? I can see if I can help
out.


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dbgallo
30-Aug-2017, 18:24
well that explains that. I didn't think support based in Provo would
have a call center in Houston.


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dbgallo
30-Aug-2017, 18:24
got it handled. but thanks


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kgroneman
30-Aug-2017, 19:14
We have a lot of things in Houston. NetIQ was based there before all
the mergers and it's still a major office for us (that is if it hasn't
totally washed away yet). I'm glad to know your issue was handled.
(whew!) Sorry about the hassle.


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ScorpionSting
08-Sep-2017, 05:14
....and Harvey apparently sunk Houston 2cm (or about an inch for you
imperial folk) with all the water....with a rebound coming....

https://www.stuff.co.nz/world/americas/96649574/houston-texas-sank-2cm-thanks-to-hurricane-harvey


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