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cgarciaw
19-Sep-2017, 20:57
Hi everybody,

One of my subscriptions is being used by a phantom system.

I can see "1/0 of 1" registered systems, even when the list of registered systems is empty. If I try to register a real system, I get an error of "2/0 of 1" registered systems.

I believe the error was generated during the upgrade from SLED12_SP2 to SLED12_SP3. I had some kind of "network hiccup" and apparently the license was used by a system with wrong or incomplete credentials. Unfortunately, since it does not appear on my list, I cannot un-register this phantom system.

Is there a way to completely free (or reset) a subscription ?

Thanks for any info,

Cristian

Automatic Reply
25-Sep-2017, 05:30
cgarciaw,

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posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
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KBOYLE
25-Sep-2017, 07:59
cgarciaw wrote:

> One of my subscriptions is being used by a phantom system.
>
> Is there a way to completely free (or reset) a subscription ?

If you contact the SUSE Customer Center directly they can likely help
you.

--
Kevin Boyle - Knowledge Partner
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