# Talk to a SUSE Technical Services Manager **URL:** https://forums.suse.com/c/non-technical-threads/talk-to-a-suse-technical-services-manager/68.md [Latest](https://forums.suse.com/latest.md) · [Categories](https://forums.suse.com/categories.md) --- ## [About the Talk to a SUSE Technical Services Manager category](https://forums.suse.com/t/about-the-talk-to-a-suse-technical-services-manager-category/21538)
**Author:** [@system](https://forums.suse.com/u/system)\ **Replies:** 0
NO TECHNICAL SUPPORT. This forum is to talk to a manager about the SUSE support organization and service requests. --- ## [How to Registration Code](https://forums.suse.com/t/how-to-registration-code/35687)
**Author:** [@Nguyen](https://forums.suse.com/u/Nguyen)\ **Replies:** 1\ **Last updated:** [July 22, 2021, 12:34pm UTC](https://forums.suse.com/t/how-to-registration-code/35687 "2021-07-22T12:34:36Z")
I register but don’t look “registration Code”, don’t send my email --- ## [CASE: 00306553 closed status: solution provided ????](https://forums.suse.com/t/case-00306553-closed-status-solution-provided/35678)
**Author:** [@kees](https://forums.suse.com/u/kees)\ **Replies:** 0\ **Last updated:** [July 16, 2021, 2:53pm UTC](https://forums.suse.com/t/case-00306553-closed-status-solution-provided/35678 "2021-07-16T14:53:12Z")
The solution was: Please note, SUSE Technical Support is a Break and Fix team, so we will not be able to help you with this query. Hahahahaha … --- ## [Question about SUSE Registry ID and certification.](https://forums.suse.com/t/question-about-suse-registry-id-and-certification/34795)
**Author:** [@Comandante77](https://forums.suse.com/u/Comandante77)\ **Replies:** 1\ **Last updated:** [March 13, 2020, 12:24pm UTC](https://forums.suse.com/t/question-about-suse-registry-id-and-certification/34795 "2020-03-13T12:24:26Z")
Hi, everybody! Look, I just wanna get SUSE certification and I registered on training.suse.com and examslocal.com also. As I can see, there is ability to get exam online. It’s great. Few questions: I dont see my SUS… --- ## [RSS Feeds of Suse Enterprise Server TID](https://forums.suse.com/t/rss-feeds-of-suse-enterprise-server-tid/23169)
**Author:** [@ux2000](https://forums.suse.com/u/ux2000)\ **Replies:** 7\ **Last updated:** [September 4, 2019, 11:49am UTC](https://forums.suse.com/t/rss-feeds-of-suse-enterprise-server-tid/23169 "2019-09-04T11:49:42Z")
Hello, it seems that RSS Feeds of Suse Enterprise Server TID are not working/updated anymore: http://www.novell.com/newsfeeds/rss/tids/tids\_sles.xml Latest update Date: 2012/04/09 Any idea why it is not working anymor… --- ## [Service Request # 101220275771](https://forums.suse.com/t/service-request-101220275771/34059)
**Author:** [@dgersic](https://forums.suse.com/u/dgersic)\ **Replies:** 2\ **Last updated:** [June 12, 2019, 10:06am UTC](https://forums.suse.com/t/service-request-101220275771/34059 "2019-06-12T10:06:01Z")
--- ## [SR #101231763911](https://forums.suse.com/t/sr-101231763911/33992)
**Author:** [@System1](https://forums.suse.com/u/System1)\ **Replies:** 3\ **Last updated:** [May 22, 2019, 6:54pm UTC](https://forums.suse.com/t/sr-101231763911/33992 "2019-05-22T18:54:02Z")
--- ## [CAAS for public cloud](https://forums.suse.com/t/caas-for-public-cloud/33961)
**Author:** [@marco\_cloudibility](https://forums.suse.com/u/marco_cloudibility)\ **Replies:** 2\ **Last updated:** [May 16, 2019, 4:54pm UTC](https://forums.suse.com/t/caas-for-public-cloud/33961 "2019-05-16T16:54:02Z")
Hello team, I tried to get suse caas image for openstack plateform which is SUSE-CaaS-Platform-3.0-KVM-and-Xen.x86\_64-1.0.0-GM.qcow2 and SUSE-CaaS-Platform-3.0-OpenStack-Cloud.x86\_64-1.0.0-GM.qcow2 but both of them does … --- ## [OES2018 and SMT](https://forums.suse.com/t/oes2018-and-smt/33911)
**Author:** [@System1](https://forums.suse.com/u/System1)\ **Replies:** 2\ **Last updated:** [May 8, 2019, 11:24am UTC](https://forums.suse.com/t/oes2018-and-smt/33911 "2019-05-08T11:24:02Z")
--- ## [Webinar](https://forums.suse.com/t/webinar/33865)
**Author:** [@System1](https://forums.suse.com/u/System1)\ **Replies:** 5\ **Last updated:** [May 6, 2019, 7:16pm UTC](https://forums.suse.com/t/webinar/33865 "2019-05-06T19:16:02Z")
--- ## [SUSE - SR#101215370201](https://forums.suse.com/t/suse-sr-101215370201/33553)
**Author:** [@ThalLimited](https://forums.suse.com/u/ThalLimited)\ **Replies:** 3\ **Last updated:** [February 20, 2019, 1:27pm UTC](https://forums.suse.com/t/suse-sr-101215370201/33553 "2019-02-20T13:27:22Z")
every possible detail and commands output were provided till 12th Feb. On 14th Feb we got the first diagnostics from Support, which we disagreed and shared the appropriate reason for not accepting their findings the sam… --- ## [SR # 101213831901 need attention](https://forums.suse.com/t/sr-101213831901-need-attention/33480)
**Author:** [@sharfuddin](https://forums.suse.com/u/sharfuddin)\ **Replies:** 3\ **Last updated:** [February 14, 2019, 9:34am UTC](https://forums.suse.com/t/sr-101213831901-need-attention/33480 "2019-02-14T09:34:02Z")
--- ## [Does MicroFocus customer center include REST API?](https://forums.suse.com/t/does-microfocus-customer-center-include-rest-api/33329)
**Author:** [@seba4](https://forums.suse.com/u/seba4)\ **Replies:** 2\ **Last updated:** [December 20, 2018, 4:26pm UTC](https://forums.suse.com/t/does-microfocus-customer-center-include-rest-api/33329 "2018-12-20T16:26:02Z")
I was thinking of connecting IDM and MicroFocus Customer center and i couldn’t find any documentation if it supports REST calls or any similar option which can be used for automatically adding administrators and gran… --- ## [NCC: multiple/empty entries under Patches?!](https://forums.suse.com/t/ncc-multiple-empty-entries-under-patches/33202)
**Author:** [@System1](https://forums.suse.com/u/System1)\ **Replies:** 1\ **Last updated:** [November 19, 2018, 10:09am UTC](https://forums.suse.com/t/ncc-multiple-empty-entries-under-patches/33202 "2018-11-19T10:09:24Z")
--- ## [RSS feed for patch information no longer updated](https://forums.suse.com/t/rss-feed-for-patch-information-no-longer-updated/33145)
**Author:** [@Jens-U](https://forums.suse.com/u/Jens-U)\ **Replies:** 1\ **Last updated:** [November 9, 2018, 3:04pm UTC](https://forums.suse.com/t/rss-feed-for-patch-information-no-longer-updated/33145 "2018-11-09T15:04:02Z")
As already was reported in https://forums.suse.com/showthread.php?12700-RSS-feeds-for-available-patches-not-updating, SUSE’s RSS feeds informing about security issues (as well as those about bug fixes) have not been upda… --- ## [Miggui SR & Bug outstanding for a year...](https://forums.suse.com/t/miggui-sr-bug-outstanding-for-a-year/33037)
**Author:** [@KEVIN1](https://forums.suse.com/u/KEVIN1)\ **Replies:** 8\ **Last updated:** [November 4, 2018, 10:16pm UTC](https://forums.suse.com/t/miggui-sr-bug-outstanding-for-a-year/33037 "2018-11-04T22:16:01Z")
--- ## [Knowledgebase](https://forums.suse.com/t/knowledgebase/32838)
**Author:** [@System1](https://forums.suse.com/u/System1)\ **Replies:** 5\ **Last updated:** [October 19, 2018, 3:58pm UTC](https://forums.suse.com/t/knowledgebase/32838 "2018-10-19T15:58:06Z")
--- ## [new service request do not recognize account information](https://forums.suse.com/t/new-service-request-do-not-recognize-account-information/32914)
**Author:** [@lehaldor](https://forums.suse.com/u/lehaldor)\ **Replies:** 3\ **Last updated:** [September 13, 2018, 12:54pm UTC](https://forums.suse.com/t/new-service-request-do-not-recognize-account-information/32914 "2018-09-13T12:54:02Z")
--- ## [Patch Notification GroupWise](https://forums.suse.com/t/patch-notification-groupwise/32397)
**Author:** [@mguldner](https://forums.suse.com/u/mguldner)\ **Replies:** 4\ **Last updated:** [July 2, 2018, 2:44pm UTC](https://forums.suse.com/t/patch-notification-groupwise/32397 "2018-07-02T14:44:02Z")
Hello, I see that there is a GW 2014 R2 SP3 available since a few weeks. I did not receive any patch notification. I installed GW 14.2.2.1 (available since August last year) only in march this year, because I never re… --- ## [Support Web Portal](https://forums.suse.com/t/support-web-portal/32322)
**Author:** [@ScorpionSting](https://forums.suse.com/u/ScorpionSting)\ **Replies:** 3\ **Last updated:** [April 24, 2018, 6:10pm UTC](https://forums.suse.com/t/support-web-portal/32322 "2018-04-24T18:10:54Z")
Just a FYI: This is currently broken due to an update made on Friday (US time)… You’ll get Internal Exceptions and be unable to view any open SR. MF IST have been notified. – Visit my ‘Website’ (https://www.isam.kiw… --- ## [SR 101147890751?](https://forums.suse.com/t/sr-101147890751/32292)
**Author:** [@dgersic](https://forums.suse.com/u/dgersic)\ **Replies:** 7\ **Last updated:** [April 23, 2018, 5:14pm UTC](https://forums.suse.com/t/sr-101147890751/32292 "2018-04-23T17:14:02Z")
Opened 15 Feb 2018. I have repeatedly asked for escalation, status, anything to get this moving, but it remains stuck “waiting for engineering to get back to us”. I think I’ve been patient enough, I need this one pun… --- ## [Ideas-Portal ... Content](https://forums.suse.com/t/ideas-portal-content/32264)
**Author:** [@System1](https://forums.suse.com/u/System1)\ **Replies:** 1\ **Last updated:** [April 11, 2018, 6:40pm UTC](https://forums.suse.com/t/ideas-portal-content/32264 "2018-04-11T18:40:01Z")
Hi, to whom it may concern … Here: https://www1.v1ideas.com/MFI/novell-ideas/Idea/Detail/129 you will be informed about a big problem about the ideas portal. A solution is anounced but this is more than a year ago. I… --- ## [Security Stream Product Quality Assurance](https://forums.suse.com/t/security-stream-product-quality-assurance/32175)
**Author:** [@ScorpionSting](https://forums.suse.com/u/ScorpionSting)\ **Replies:** 2\ **Last updated:** [March 22, 2018, 10:54pm UTC](https://forums.suse.com/t/security-stream-product-quality-assurance/32175 "2018-03-22T22:54:02Z")
I guess this falls more into Michael Mychalczuk’s domain… To be blunt, what the hell is going on? Over the past 12 to 18 months we have noticed a drastic decline in the quality of products released by NetIQ, specifica… --- ## [What/Where is the correct Logo for the No^wMicro Focus eDirectory?](https://forums.suse.com/t/what-where-is-the-correct-logo-for-the-no-wmicro-focus-edirectory/32140)
**Author:** [@System1](https://forums.suse.com/u/System1)\ **Replies:** 3\ **Last updated:** [March 20, 2018, 4:55pm UTC](https://forums.suse.com/t/what-where-is-the-correct-logo-for-the-no-wmicro-focus-edirectory/32140 "2018-03-20T16:55:26Z")
See Subject. Bernd --- ## [SR#10995379291](https://forums.suse.com/t/sr-10995379291/31956)
**Author:** [@System1](https://forums.suse.com/u/System1)\ **Replies:** 3\ **Last updated:** [January 30, 2018, 6:56pm UTC](https://forums.suse.com/t/sr-10995379291/31956 "2018-01-30T18:56:02Z")
Hi, I am still waiting for any response on this SR. My last contact to you is four months ago. Meanwhile it looks like the SR is close, even there is no solution. Please can someone have a look in that? Tia Ullrich … --- ## [SR#101143085331](https://forums.suse.com/t/sr-101143085331/31955)
**Author:** [@ThalLimited](https://forums.suse.com/u/ThalLimited)\ **Replies:** 3\ **Last updated:** [January 29, 2018, 11:24am UTC](https://forums.suse.com/t/sr-101143085331/31955 "2018-01-29T11:24:03Z")
SR#101143085331 was opened on Jan 24th 18, and we informed Support that our production is down and 400 users are suffering. A backline Engineer was assigned to our case within 2 hours and he came online via Bomgar and c… --- ## [SR Escalation/prodding please](https://forums.suse.com/t/sr-escalation-prodding-please/30738)
**Author:** [@kjhurni](https://forums.suse.com/u/kjhurni)\ **Replies:** 2\ **Last updated:** [January 10, 2018, 11:54pm UTC](https://forums.suse.com/t/sr-escalation-prodding-please/30738 "2018-01-10T23:54:01Z")
Hello, I have an SR: Service Request # 101136875941 That is being worked on, but it’s progressing extremely slowly (we’re going on 3 weeks now I believe). Any chance I can get it escalated so we can get resolved by … --- ## [SR's & Bugs](https://forums.suse.com/t/srs-bugs/30252)
**Author:** [@ScorpionSting](https://forums.suse.com/u/ScorpionSting)\ **Replies:** 7\ **Last updated:** [September 9, 2017, 7:10pm UTC](https://forums.suse.com/t/srs-bugs/30252 "2017-09-09T19:10:04Z")
So, I just need to understand what the policy is supposed to be… I’ve had bug’s raised as a result of a SR, then the SR gets closed and the bug is “employees only”…so I’ve lost complete view of when the bug will be fi… --- ## [Who's answering the phones after hours?](https://forums.suse.com/t/whos-answering-the-phones-after-hours/30239)
**Author:** [@dbgallo](https://forums.suse.com/u/dbgallo)\ **Replies:** 7\ **Last updated:** [September 8, 2017, 7:14am UTC](https://forums.suse.com/t/whos-answering-the-phones-after-hours/30239 "2017-09-08T07:14:02Z")
Noisy call center, using speakerphones , and don’t know what products they are supporting? Took 10 minutes to open a crit ticket tonight. and none of the information provided was in the ticket. No response on the cha… --- ## [Recent Changes in NTS](https://forums.suse.com/t/recent-changes-in-nts/30051)
**Author:** [@ScorpionSting](https://forums.suse.com/u/ScorpionSting)\ **Replies:** 4\ **Last updated:** [July 20, 2017, 8:44pm UTC](https://forums.suse.com/t/recent-changes-in-nts/30051 "2017-07-20T20:44:01Z")
So, I’ve noticed changes with regards to the NTS setup for the APAC region and, I have to say, are quite terrible. Not only is it extremely clear that front-line are floundering with new product sets and trying to ru… [Next page](https://forums.suse.com/c/non-technical-threads/talk-to-a-suse-technical-services-manager/68.md?page=1)