# Support **URL:** https://forums.suse.com/c/support/105.md [Latest](https://forums.suse.com/latest.md) · [Categories](https://forums.suse.com/categories.md) --- ## [About the Support category](https://forums.suse.com/t/about-the-support-category/21575)
**Author:** [@system](https://forums.suse.com/u/system)\ **Replies:** 0
Support options --- ## ["Cluster agent is not connected" when everything is fine](https://forums.suse.com/t/cluster-agent-is-not-connected-when-everything-is-fine/46452)
**Author:** [@Maturing8722](https://forums.suse.com/u/Maturing8722)\ **Replies:** 0\ **Last updated:** [July 24, 2026, 11:11am UTC](https://forums.suse.com/t/cluster-agent-is-not-connected-when-everything-is-fine/46452 "2026-07-24T11:11:17Z")
So recently one of my cluster shows on the home page as “Unavailable” “Cluster agent is not connected” However the cluster is available and talking to rancher. The agent is connected and Rancher can do everything with t… --- ## [SUSE CSAF VEX feed (/csaf-vex/) stucked. Anyone else experiencing this?](https://forums.suse.com/t/suse-csaf-vex-feed-csaf-vex-stucked-anyone-else-experiencing-this/46181)
**Author:** [@xilavif199](https://forums.suse.com/u/xilavif199)\ **Replies:** 0\ **Last updated:** [March 4, 2026, 10:18am UTC](https://forums.suse.com/t/suse-csaf-vex-feed-csaf-vex-stucked-anyone-else-experiencing-this/46181 "2026-03-04T10:18:34Z")
Hey everyone, I’m currently building an automated vulnerability intelligence pipeline using SUSE’s CSAF 2.0 VEX feeds. However, I’ve noticed that their entire VEX directory (https://ftp.suse.com/pub/projects/security/cs… --- ## [FIPS 140-3 for openjdk image](https://forums.suse.com/t/fips-140-3-for-openjdk-image/45923)
**Author:** [@sreeharitummala](https://forums.suse.com/u/sreeharitummala)\ **Replies:** 3\ **Last updated:** [January 22, 2026, 4:32am UTC](https://forums.suse.com/t/fips-140-3-for-openjdk-image/45923 "2026-01-22T04:32:35Z")
Hi, We would like to know in which future version of registry.suse.com/bci/openjdk:21.0.7.0-36.3 we can expect FIPS 140-3 compliant base OS image. Please let us know. Thanks, Sreehari --- ## [New case creation broken](https://forums.suse.com/t/new-case-creation-broken/46017)
**Author:** [@gu\_adamski](https://forums.suse.com/u/gu_adamski)\ **Replies:** 2\ **Last updated:** [November 19, 2025, 1:58am UTC](https://forums.suse.com/t/new-case-creation-broken/46017 "2025-11-19T01:58:08Z")
get Failed to create Case: Case creation returned no Id. of course no other way to create case, tried emailing techsupport@suse.com but get email back saying only used for existing cases. a patch broke samba/kerberos o… --- ## [Problems with access course eLearning platform](https://forums.suse.com/t/problems-with-access-course-elearning-platform/45815)
**Author:** [@Nata\_Mourao](https://forums.suse.com/u/Nata_Mourao)\ **Replies:** 0\ **Last updated:** [August 13, 2025, 12:15pm UTC](https://forums.suse.com/t/problems-with-access-course-elearning-platform/45815 "2025-08-13T12:15:01Z")
Hello everyone, the company I work for offers an SUSE eLearning platform service, we are partners. I can access all courses except for one specific course related to Harvester. I opened the developer tools in my browser … --- ## [\`ftp.suse.com\` is down](https://forums.suse.com/t/ftp-suse-com-is-down/45529)
**Author:** [@LED432](https://forums.suse.com/u/LED432)\ **Replies:** 1\ **Last updated:** [May 22, 2025, 5:35pm UTC](https://forums.suse.com/t/ftp-suse-com-is-down/45529 "2025-05-22T17:35:34Z")
Hello there. We use ftp.suse.com to get advisories of SUSE. But it looks like last 4 days ftp.suse.com is down (see https://github.com/aquasecurity/vuln-list-update/actions/workflows/update.yml). There is any info abo… --- ## [After enabling FIPS on SLES SP6 AMI ssh fails](https://forums.suse.com/t/after-enabling-fips-on-sles-sp6-ami-ssh-fails/45498)
**Author:** [@jaroslav\_burian](https://forums.suse.com/u/jaroslav_burian)\ **Replies:** 9\ **Last updated:** [May 21, 2025, 7:22am UTC](https://forums.suse.com/t/after-enabling-fips-on-sles-sp6-ami-ssh-fails/45498 "2025-05-21T07:22:18Z")
Hi, we are using AWS EC2 AMIs for testing. With SLES 15 SP5 everything works fine, following command chain enables FIPS on clean AMI and everything works after reboot: sudo registercloudguest --force-new sudo zypper r… --- ## [Changing Cluster CIDR in RKE1](https://forums.suse.com/t/changing-cluster-cidr-in-rke1/45401)
**Author:** [@sinnamuri](https://forums.suse.com/u/sinnamuri)\ **Replies:** 2\ **Last updated:** [April 28, 2025, 12:31pm UTC](https://forums.suse.com/t/changing-cluster-cidr-in-rke1/45401 "2025-04-28T12:31:17Z")
Hi Team, I have a running cluster of RKE and RKE2 with the default CIDR 10.42.0.0, With a recent migration of application servers, The servers has been assigned with 10.42.x.x IP and now it is having a conflict with com… --- ## [SP5 to SP6 migration exiting](https://forums.suse.com/t/sp5-to-sp6-migration-exiting/44319)
**Author:** [@ketter](https://forums.suse.com/u/ketter)\ **Replies:** 4\ **Last updated:** [January 22, 2025, 9:02am UTC](https://forums.suse.com/t/sp5-to-sp6-migration-exiting/44319 "2025-01-22T09:02:08Z")
I just patched three servers up to SP6. I was working on the fourth and I get the response below when running “zypper migration”. Problems at SUSE? Or am I missing something on my end? Building repository ‘SLE-Module… --- ## [Ingress not working](https://forums.suse.com/t/ingress-not-working/44559)
**Author:** [@bhupendra\_singh\_chou](https://forums.suse.com/u/bhupendra_singh_chou)\ **Replies:** 0\ **Last updated:** [November 23, 2024, 12:27pm UTC](https://forums.suse.com/t/ingress-not-working/44559 "2024-11-23T12:27:40Z")
Hi am setting up ingress with trefik and its not routing the subdomain to our service. We have deployed the workload with cluster ip create ingress and define the target service in it. when accessing the subdomain ur… --- ## [SUSE 15 Fails to boot into Desktop](https://forums.suse.com/t/suse-15-fails-to-boot-into-desktop/44130)
**Author:** [@ruivieira](https://forums.suse.com/u/ruivieira)\ **Replies:** 13\ **Last updated:** [October 1, 2024, 2:21pm UTC](https://forums.suse.com/t/suse-15-fails-to-boot-into-desktop/44130 "2024-10-01T14:21:47Z")
I’m having an issue with a SUSE 15 SP5 system that fails to boot to desktop. Currently when booting it ends up on the terminal user prompt. Restarting the display-manager service results in a black screen, checking its… --- ## [Issues with downloading from the repository during installation](https://forums.suse.com/t/issues-with-downloading-from-the-repository-during-installation/43186)
**Author:** [@Diana\_Ashaba](https://forums.suse.com/u/Diana_Ashaba)\ **Replies:** 0\ **Last updated:** [May 20, 2024, 8:28am UTC](https://forums.suse.com/t/issues-with-downloading-from-the-repository-during-installation/43186 "2024-05-20T08:28:33Z")
Hei I am installing SUSE Linux Enterprise 15 onto my server and I am having issues with downloading from the repository. I will need guidance on this step. --- ## [Expiry vs Renewal of subscription](https://forums.suse.com/t/expiry-vs-renewal-of-subscription/42767)
**Author:** [@tha](https://forums.suse.com/u/tha)\ **Replies:** 7\ **Last updated:** [March 19, 2024, 1:34pm UTC](https://forums.suse.com/t/expiry-vs-renewal-of-subscription/42767 "2024-03-19T13:34:05Z")
Hi Apologies if this is the wrong forum, but we have an active subscription and when looking at the details I now see that Expiry date is in June 2025 but then lower it says that Renewal Due Date is may 2024 ? I am not… --- ## [How to delete my SUSE account](https://forums.suse.com/t/how-to-delete-my-suse-account/41032)
**Author:** [@lucss21a](https://forums.suse.com/u/lucss21a)\ **Replies:** 4\ **Last updated:** [September 6, 2023, 9:30am UTC](https://forums.suse.com/t/how-to-delete-my-suse-account/41032 "2023-09-06T09:30:35Z")
I couldn’t seem to delete my account since I accidentally kicked myself out of my own organization. I’m curious if an option to delete or deactivate my SUSE account as I think I wouldn’t actually use it outside for downl… --- ## [Rancher desktop custom podCIDR](https://forums.suse.com/t/rancher-desktop-custom-podcidr/40964)
**Author:** [@Tim32](https://forums.suse.com/u/Tim32)\ **Replies:** 1\ **Last updated:** [June 27, 2023, 9:19am UTC](https://forums.suse.com/t/rancher-desktop-custom-podcidr/40964 "2023-06-27T09:19:22Z")
Hi all, I am using rancher desktop 1.9.0 Is it possible to change the IP of the node and the IP range of the pods for the created cluster? The current 10.x range conflicts with other servers, so I would like to use som… --- ## [Suse Product Registration via Yast](https://forums.suse.com/t/suse-product-registration-via-yast/40806)
**Author:** [@Cmn](https://forums.suse.com/u/Cmn)\ **Replies:** 1\ **Last updated:** [May 30, 2023, 2:25pm UTC](https://forums.suse.com/t/suse-product-registration-via-yast/40806 "2023-05-30T14:25:01Z")
Hello, I don’t know suse products. My org just buyed 3 licenses and I was able to register only a subscrition with 1 machine. On another machine I open Yast2, I go to Software → Product Registration and I cannot enter w… --- ## [Cannot use Azure ID auth](https://forums.suse.com/t/cannot-use-azure-id-auth/39458)
**Author:** [@jordipromotions](https://forums.suse.com/u/jordipromotions)\ **Replies:** 0\ **Last updated:** [November 15, 2022, 11:36am UTC](https://forums.suse.com/t/cannot-use-azure-id-auth/39458 "2022-11-15T11:36:28Z")
Hi, We have rancher 2.6.9 with local and AD auth implemented. I am trying to enable AzureAD auth by following official Rancher documentation. Always I get stuck when trying to complete the setup. The redirect url alway… --- ## [node always in removing status, but actually it doesn't exist](https://forums.suse.com/t/node-always-in-removing-status-but-actually-it-doesnt-exist/39136)
**Author:** [@eokov](https://forums.suse.com/u/eokov)\ **Replies:** 0\ **Last updated:** [October 3, 2022, 3:49pm UTC](https://forums.suse.com/t/node-always-in-removing-status-but-actually-it-doesnt-exist/39136 "2022-10-03T15:49:53Z")
Helloy, i have a problem with provision nodes i was trying scale up master nodes and now 1 node is always in removing status kubectl get nodes - not showing this node if i trying edit node, having this message "bas… --- ## [Unable to add node in rancher cluster](https://forums.suse.com/t/unable-to-add-node-in-rancher-cluster/39132)
**Author:** [@Ganesh\_raorane](https://forums.suse.com/u/Ganesh_raorane)\ **Replies:** 0\ **Last updated:** [October 3, 2022, 9:56am UTC](https://forums.suse.com/t/unable-to-add-node-in-rancher-cluster/39132 "2022-10-03T09:56:23Z")
Actually while adding node in cluster, Not followed standard practice which cause node went to stuck. so we tried to remove it from cluster but now its in removing state and error is “Waiting to register with Kubernetes… --- ## [Can't be accessed NodePort](https://forums.suse.com/t/cant-be-accessed-nodeport/38146)
**Author:** [@StrangerRancher](https://forums.suse.com/u/StrangerRancher)\ **Replies:** 0\ **Last updated:** [June 11, 2022, 9:51pm UTC](https://forums.suse.com/t/cant-be-accessed-nodeport/38146 "2022-06-11T21:51:48Z")
Hello I am using Ubuntu in Virtualbox and I bridge the internet in the virtualbox. I can access the dashboard and everything after install however somehow for me the node ports don’t work. I disabled the firewall just … --- ## [K3S No nodes found](https://forums.suse.com/t/k3s-no-nodes-found/37864)
**Author:** [@Ben\_Heininger](https://forums.suse.com/u/Ben_Heininger)\ **Replies:** 5\ **Last updated:** [May 19, 2022, 1:10am UTC](https://forums.suse.com/t/k3s-no-nodes-found/37864 "2022-05-19T01:10:42Z")
Hi I have a RPi4 4GB with a clusterhat and 4 raspberry pi zero 1 (base model now wifi) I was following network Chuck’s tutorial and I can get the Master online but it doesnt see the nodes. I ran this on the nodes: cur… --- ## [Downgrading packages in SLES 15 SP3](https://forums.suse.com/t/downgrading-packages-in-sles-15-sp3/37833)
**Author:** [@T\_M\_Suhas](https://forums.suse.com/u/T_M_Suhas)\ **Replies:** 0\ **Last updated:** [May 8, 2022, 7:27am UTC](https://forums.suse.com/t/downgrading-packages-in-sles-15-sp3/37833 "2022-05-08T07:27:17Z")
I am facing issues while downloading certain packages having dependencies, i tried installing glib2-devel but getting this abc@abc:~\> sudo zypper in glib2-devel Refreshing service ‘Basesystem\_Module\_15\_SP3\_x86\_64’. R… --- ## [KubeAPI is down when trying to enable Monitoring](https://forums.suse.com/t/kubeapi-is-down-when-trying-to-enable-monitoring/37646)
**Author:** [@almond](https://forums.suse.com/u/almond)\ **Replies:** 1\ **Last updated:** [April 20, 2022, 5:46pm UTC](https://forums.suse.com/t/kubeapi-is-down-when-trying-to-enable-monitoring/37646 "2022-04-20T17:46:30Z")
Hi, I am trying to enable the Monitoring through Rancher. All the pods are running fine, but when I see the logs, I can see that KubeAPI has disappeared from Prometheus target discovery Also, the serviceMonitor of t… --- ## [On Initial Install, NVIDIA package is claimed to be "Untrusted"](https://forums.suse.com/t/on-initial-install-nvidia-package-is-claimed-to-be-untrusted/36264)
**Author:** [@Rob\_Wilkens](https://forums.suse.com/u/Rob_Wilkens)\ **Replies:** 0\ **Last updated:** [November 22, 2021, 9:20pm UTC](https://forums.suse.com/t/on-initial-install-nvidia-package-is-claimed-to-be-untrusted/36264 "2021-11-22T21:20:09Z")
My concern appeared on initial O.S. installation of SUSE LINUX ENTERPRISE. Presuming that the NVIDIA package is “made by NVIDIA” - I think it is safe to presume that if I’ve got NVIDIA branded hardware installed on my s… --- ## [Control the update of /etc/resolv.conf](https://forums.suse.com/t/control-the-update-of-etc-resolv-conf/35385)
**Author:** [@pedro.andrade](https://forums.suse.com/u/pedro.andrade)\ **Replies:** 3\ **Last updated:** [November 20, 2020, 2:30pm UTC](https://forums.suse.com/t/control-the-update-of-etc-resolv-conf/35385 "2020-11-20T14:30:31Z")
In SLED, Suse DEsktop 15.2 we use SNX as a VPN clinet for Checkpoint. We have a problem on ir, SNX when do the connection, updates de /etc/resolv.conf with company DNS but after some seconds, the /etc/resolv.conf flashe… --- ## [How to intall Suse Monitor](https://forums.suse.com/t/how-to-intall-suse-monitor/35378)
**Author:** [@pedro.andrade](https://forums.suse.com/u/pedro.andrade)\ **Replies:** 11\ **Last updated:** [November 19, 2020, 3:06pm UTC](https://forums.suse.com/t/how-to-intall-suse-monitor/35378 "2020-11-19T15:06:07Z")
Hi guys, my company recently bought Suse Manager and we get the software from GCP MarketPlace and now we are going to install Suse Monitor, but, where do I could get the Instalation’s Docs of this guy? --- ## [I found error messages in the message. I would like help.](https://forums.suse.com/t/i-found-error-messages-in-the-message-i-would-like-help/35284)
**Author:** [@Dominus\_Tech](https://forums.suse.com/u/Dominus_Tech)\ **Replies:** 2\ **Last updated:** [September 26, 2020, 12:40am UTC](https://forums.suse.com/t/i-found-error-messages-in-the-message-i-would-like-help/35284 "2020-09-26T00:40:37Z")
I found these error messages on cd / var / log / messages and would like to know what they are. 2020-09-14T00:06:31.924251-03:00 BRGOSV022 kernel: \[43093.922745\] print\_req\_error: critical target error, dev sdc, sector 2…