SR 101147890751?

Opened 15 Feb 2018. I have repeatedly asked for escalation, status,
anything to get this moving, but it remains stuck "waiting for
engineering to get back to us". I think I've been patient enough, I need
this one punted forward with some sense of urgency to getting an answer.
--
dgersic
dgersic's Profile: https://forums.novell.com/member.php?userid=5209
View this thread: https://forums.novell.com/showthread.php?t=507824
anything to get this moving, but it remains stuck "waiting for
engineering to get back to us". I think I've been patient enough, I need
this one punted forward with some sense of urgency to getting an answer.
--
dgersic
dgersic's Profile: https://forums.novell.com/member.php?userid=5209
View this thread: https://forums.novell.com/showthread.php?t=507824
Comments
SR's, almost nothing appears to be happening....
I wonder if engineering still exists....
--
Visit my 'Website' (https://www.isam.kiwi/) for links to Cool
Solution articles.
ScorpionSting's Profile: https://forums.novell.com/member.php?userid=1663
View this thread: https://forums.novell.com/showthread.php?t=507824
> Sounds all too familiar.....even with a Tiger Team now set up for all my
> SR's, almost nothing appears to be happening....
>
> I wonder if engineering still exists....
I don't know. I hope so. I guess I can ask about getting a plane ticket
to Bangalore to go find out.
--
dgersic
dgersic's Profile: https://forums.novell.com/member.php?userid=5209
View this thread: https://forums.novell.com/showthread.php?t=507824
> Sounds all too familiar.....even with a Tiger Team now set up for all my
> SR's, almost nothing appears to be happening....
>
> I wonder if engineering still exists....
Hm... No response... Does the support manager still exist?
--
dgersic
dgersic's Profile: https://forums.novell.com/member.php?userid=5209
View this thread: https://forums.novell.com/showthread.php?t=507824
going on at the moment in Europe and Asia....so maybe they still have
hangovers....
--
Visit my 'Website' (https://www.isam.kiwi/) for links to Cool
Solution articles.
ScorpionSting's Profile: https://forums.novell.com/member.php?userid=1663
View this thread: https://forums.novell.com/showthread.php?t=507824
> Opened 15 Feb 2018. I have repeatedly asked for escalation, status,
> anything to get this moving, but it remains stuck "waiting for
> engineering to get back to us". I think I've been patient enough, I need
> this one punted forward with some sense of urgency to getting an answer.
Hi David,
Let me fwd this to the manager of the support team.
Thanks
Hans
This was passed on to the appropriate Manager on the day it was
flagged.
I could see from the SR that the engineer came back to you but not with
the feedback you expect as the action is on Engineering.
I will ask the Manager to contact you back directly.
Thanks
Tarik
--
tbaki
tbaki's Profile: https://forums.novell.com/member.php?userid=13755
View this thread: https://forums.novell.com/showthread.php?t=507824
> Hi,
>
> This was passed on to the appropriate Manager on the day it was
> flagged.
> I could see from the SR that the engineer came back to you but not with
> the feedback you expect as the action is on Engineering.
>
> I will ask the Manager to contact you back directly.
>
> Thanks
> Tarik
Thanks Tarik.
--
dgersic
dgersic's Profile: https://forums.novell.com/member.php?userid=5209
View this thread: https://forums.novell.com/showthread.php?t=507824