Reporting bugs in SLES 15

mickey_nmickey_n New or Quiet Member
Hi,

We need to report a bug in SLES 15 but I couldn't find anywhere to do it in SCC. I tried clicking on the Support link under My Tools but even though I have Support Access enabled in the Organization settings, I get a message that I'm not entitled.

Does anyone have information on how to report SLES bugs?

Thanks,
/Mikael

Comments

  • malcolmlewismalcolmlewis Knowledge Partner
    mickey_n wrote: »
    Hi,

    We need to report a bug in SLES 15 but I couldn't find anywhere to do it in SCC. I tried clicking on the Support link under My Tools but even though I have Support Access enabled in the Organization settings, I get a message that I'm not entitled.

    Does anyone have information on how to report SLES bugs?

    Thanks,
    /Mikael
    Hi
    You should be able to create one here, but if you have an active subscription create a Support Request?
    https://bugzilla.suse.com/index.cgi

    What is the issue your having?
  • mickey_nmickey_n New or Quiet Member
    Hi
    You should be able to create one here, but if you have an active subscription create a Support Request?
    https://bugzilla.suse.com/index.cgi

    What is the issue your having?

    Thanks Malcolm
    I'll have a look at the bugzilla page, it looks promising. Yes we have active subscriptions but as I wrote, when I tried to create a support request it tells me that I'm not entitled. I suppose I could call them on the phone to get help with that.

    I actually don't know what the issue is yet, I was just told to find out how to report bugs.

    Thanks
    /Mikael
  • mickey_nmickey_n New or Quiet Member
    I now have som more information on the bug. I don't think it is helpful to write it all here but it is related to a NULL pointer dereference in the kernel 4.12.14-197.29 in SLES 15 SP1

    /Mikael
  • malcolmlewismalcolmlewis Knowledge Partner
    mickey_n wrote: »
    I now have som more information on the bug. I don't think it is helpful to write it all here but it is related to a NULL pointer dereference in the kernel 4.12.14-197.29 in SLES 15 SP1

    /Mikael
    Hi
    There was an entry about a fix in the kernel you have installed....
    https://www.suse.com/support/update/announcement/2019/suse-su-20193317-1/
  • mickey_nmickey_n New or Quiet Member
    Just a final note. After contacting our account representative at SUSE we got help to open a case at SUSE Tech Support.

    Thanks for all the help with this.

    /Mikael
  • malcolmlewismalcolmlewis Knowledge Partner
    mickey_n wrote: »
    Just a final note. After contacting our account representative at SUSE we got help to open a case at SUSE Tech Support.

    Thanks for all the help with this.

    /Mikael
    Hi
    Your welcome, thanks for reporting back :)
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