Security when uploading files to support

Hello,

I have a general question, about security when uploading files: is it secure
to upload files like core dumps or supportconfig over unencrypted
connections? Usually I avoid this question by using Customer Center - but
some files are obviously to big. Unfortunately SFTP is not supported by
ftp.novell.de and supportconfig.

Does Micro Focus consider it secure to upload supportconfigs and core dumps
over plain ftp?

Thanks,
Mirko Guldner

Comments

  • On Mon, 06 Mar 2017 10:51:30 +0000, Mirko Guldner wrote:

    > Hello,
    >
    > I have a general question, about security when uploading files: is it
    > secure to upload files like core dumps or supportconfig over unencrypted
    > connections? Usually I avoid this question by using Customer Center -
    > but some files are obviously to big. Unfortunately SFTP is not supported
    > by ftp.novell.de and supportconfig.
    >
    > Does Micro Focus consider it secure to upload supportconfigs and core
    > dumps over plain ftp?
    >
    > Thanks,
    > Mirko Guldner


    Hi Mirko,

    I see you have not received a response on this so far

    I will forward your question to the appropriate team and respond back here
    as soon as I hear something on this


    Thanks
    Hans
  • mguldnermguldner New or Quiet Member
    Hi Hans,

    did you get an answer about this?

    I have asked different people about this - never got an satisfying answer.

    I would like to add to my question:

    How secure is Customer Center Portal? As far as I can see files of old SR's
    are available there "forever"? Wouldn't it be better to delete them it not
    needed anymore?

    For example here was a security problem mentioned
    https://lists.opensuse.org/opensuse-announce/2017-05/msg00000.html

    Thanks and regards,
    Mirko


    >>>

    > On Mon, 06 Mar 2017 10:51:30 +0000, Mirko Guldner wrote:
    >
    >> Hello,
    >>
    >> I have a general question, about security when uploading files: is it
    >> secure to upload files like core dumps or supportconfig over unencrypted


    >> connections? Usually I avoid this question by using Customer Center ‑
    >> but some files are obviously to big. Unfortunately SFTP is not supported


    >> by ftp.novell.de and supportconfig.
    >>
    >> Does Micro Focus consider it secure to upload supportconfigs and core
    >> dumps over plain ftp?
    >>
    >> Thanks,
    >> Mirko Guldner

    >
    > Hi Mirko,
    >
    > I see you have not received a response on this so far
    >
    > I will forward your question to the appropriate team and respond back
    > here
    > as soon as I hear something on this
    >
    >
    > Thanks
    > Hans
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