SR#101067886971

SR#101067886971 opened on 8th May.

The backline Engineer assigned is a very helpful and cool resource. I
had opened several SRs before where he helped.

Unfortunately he might be the only SUSE HA support personal in the
European Support Center and has very little time for our case. He only
managed to even respond us ONLY once per week, you can well imagine how
over worked he must be.

Let me share a single example; after a long pause(despite several
pings) he responded us on last Friday.. we responded him him same day
with all the clarification and information required but from there is
complete silence from him. We dont know if he is working on our case or
he is stuck with some other critical cases.

Very disappointed.


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sharfuddin
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View this thread: https://forums.novell.com/showthread.php?t=503983

Comments

  • sharfuddin;2459167 Wrote:
    > SR#101067886971 opened on 8th May.
    >
    > The backline Engineer assigned is a very helpful and cool resource. I
    > had opened several SRs before where he helped.
    >
    > Unfortunately he might be the only SUSE HA support personal in the
    > European Support Center and has very little time for our case. He only
    > managed to even respond us ONLY once per week, you can well imagine how
    > over worked he must be.
    >
    > Let me share a single example; after a long pause(despite several
    > pings) he responded us on last Friday.. we responded him the same day
    > with all the clarification and information required but from then there
    > is a complete silence from him again. We dont know if he is working on
    > our case or he is stuck again with some other critical cases.
    >
    > Very disappointed.


    Hi
    Thanks for letting us know.
    I have sent this to the Manager of the SUSE support team.

    Mike R


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    mradford
    mradford's Profile: https://forums.novell.com/member.php?userid=44589
    View this thread: https://forums.novell.com/showthread.php?t=503983
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