Who's answering the phones after hours?

Noisy call center, using speakerphones , and don't know what products
they are supporting?

Took 10 minutes to open a crit ticket tonight. and none of the
information provided was in the ticket.

No response on the chat window , don't know if they even assigned it

Blog : http://itpondering.blogspot.com
dbgallo's Profile: https://forums.novell.com/member.php?userid=5418
View this thread: https://forums.novell.com/showthread.php?t=505097


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