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Thread: SR Escalation/prodding please

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  1. SR Escalation/prodding please


    Hello,

    I have an SR:
    Service Request # 101136875941

    That is being worked on, but it's progressing extremely slowly (we're
    going on 3 weeks now I believe).
    Any chance I can get it escalated so we can get resolved by the end of
    the week?

    Thanks!


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  2. #2
    lwegner NNTP User

    Re: SR Escalation/prodding please


    I have notified the Product Support Manager and asked him to look into
    it for you.


    Lothar


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    lwegner
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  3. Re: SR Escalation/prodding please


    lwegner;2473191 Wrote:
    > I have notified the Product Support Manager and asked him to look into
    > it for you.
    >
    >
    > Lothar


    Thanks!

    Looks like things are happening now.


    --
    The opinions expressed are my own.
    Check out my OES2 Guides:
    Installing OES2 SP2:
    http://www.novell.com/communities/no...allation-guide
    Upgrading to OES2 with ID Transfer:
    http://www.novell.com/communities/no...r-id-scenarios
    GroupWise Migration with OES2 ID Transfer:
    http://www.novell.com/communities/no...p2-transfer-id
    ------------------------------------------------------------------------
    kjhurni's Profile: https://forums.novell.com/member.php?userid=734
    View this thread: https://forums.novell.com/showthread.php?t=506638


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