I guess this falls more into Michael Mychalczuk's domain...

To be blunt, what the hell is going on?

Over the past 12 to 18 months we have noticed a drastic decline in the
quality of products released by NetIQ, specifically across the security
stream (IDM, Sentinel, Access Manager, eDirectory, etc). The change has
been noticable and dramatic, so something has changed or begun to fail
in a significant manner.

Alone I have 22 SR's _currently_open_ with the majority linked to a bug
of some description. The majority of those bugs are not related to some
bizarre way we're using the product, but basic core functionality of the
product (I'm not going to put specific examples in this post, I consider
it a wider issue than that).

When Product Managers tell me that they have strong Testing and Quality
Assurance for their products, I just have to laugh. "Quality Assurance"
is supposed to mean that NetIQ assures the customer that the product is
of high quality and has been tested to behave as documented, which is
just simply not the case anymore.

Too much emphasis has been placed on shoehorning new features into
products with little to no validation that the core functionality has
not been compromised.

On a slight side note, the timing of these issues could not be worse.
The State Government is in the process of reviewing the ICT roadmap with
emphasis on the IDM, Access, and Security/Privilege components. As part
of this review, questions are being asked about product cost and
suitability. The process has already begun in earnest with various
vendors presenting their products. Having poor functioning products come
out of NetIQ is making other vendors look more attractive, despite NetIQ
being the incumbent.

It never used to be this bad, what has gone wrong?

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