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Thread: microfocus.com - navigation is a pain

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  1. #1

    microfocus.com - navigation is a pain

    Does anyone besides me find the microfocus website to be a navigation
    nightmare? I used to be able to go to support.novell.com and just do
    whatever I needed to do to get what I needed. Now it seems I am
    constantly having to use these annoying "Browse by Product" or "Browse
    by Solution" drop downs before I can get to where I want to be. Is
    that really even necessary?

    Ken

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    Ken
    Knowledge Partner

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  2. #2
    6423241 NNTP User

    Re: microfocus.com - navigation is a pain

    KeN Etter,

    > Does anyone besides me find the microfocus website to be a navigation
    > nightmare? I used to be able to go to support.novell.com and just do
    > whatever I needed to do to get what I needed. Now it seems I am
    > constantly having to use these annoying "Browse by Product" or "Browse
    > by Solution" drop downs before I can get to where I want to be. Is
    > that really even necessary?
    >


    Yes, it's awful. The 'Search Knowledgebase' feature has gone to heck
    too. Keyword searches are all but unusable because you can no longer
    search for a phrase by enclosing it in quotes -- if I search for, say,
    "login expiration time", I get search hits with any of the terms instead
    of only hits with that phrase. I actually have better luck using a Web
    search engine. It's especially sad given how good support.novell.com
    used to be.






  3. Re: microfocus.com - navigation is a pain

    On 04.05.2018 16:11, 6423241 wrote:
    > It's especially sad given how good support.novell.com
    > used to be.


    But that was a decade ago, when they were still using their own product
    (quickfinder). Back then it was absolutely awesome. Since the switch to
    third party products, I've been exclusively using google myself for the
    lack of proper search syntax for phrases and must include and such.

    CU,
    --
    Massimo Rosen
    Micro Focus Knowledge Partner
    No emails please!
    http://www.cfc-it.de

  4. #4

    Re: microfocus.com - navigation is a pain

    Yes, agreed; that new "where do you want to go really, no really" screen
    is just painful. I just want to authenticate to the lousy site and get
    into something, but there's that prompt. So many good things were
    happening with the new site redesigns, the "super-nav" at the top, etc.,
    but this one does not seem like it was tested by anybody outside of
    developers.


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  5. #5

    Re: microfocus.com - navigation is a pain

    Thanks for the feedback. I've passed it along to the web development team.

    --
    Kim - 5/7/2018 10:04:10 AM

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