Results 1 to 3 of 3

Thread: new service request do not recognize account information

Hybrid View

  1. new service request do not recognize account information


    Hello,

    I want to send a service request, but when I try to select an account
    its grayed out.

    I have tried to jump into the page via my entiled partner software, and
    also go in via swapping to my customers software ( from my login page -
    I'm registered as Admin for them to)
    It seems like my account is not fully registered at Microfocus, or I am
    not given the oportunity to create servicerequest at all.

    What next ? Shall I just go on without account information - this way
    will have no way to backtrace my request i suppose - or do you have some
    good Ideas for me?




    regards
    lehaldor


    --
    lehaldor
    ------------------------------------------------------------------------
    lehaldor's Profile: https://forums.novell.com/member.php?userid=171296
    View this thread: https://forums.novell.com/showthread.php?t=509372


  2. Re: new service request do not recognize account information


    Make sure that, under Manage Users in the Customer Portal, your account
    is enabled for Support for required products. Then also make sure that
    maintenance has been purchased and is still currently valid.


    --
    Visit my 'Website' (https://www.isag.melbourne/) for links to
    Cool Solution articles.
    ------------------------------------------------------------------------
    ScorpionSting's Profile: https://forums.novell.com/member.php?userid=1663
    View this thread: https://forums.novell.com/showthread.php?t=509372


  3. #3
    tbaki NNTP User

    Re: new service request do not recognize account information


    If the previous suggestions do not work, could you please ask your
    customer to recreate your admin account in their portal?

    Let us know please.

    Tarik


    --
    tbaki
    ------------------------------------------------------------------------
    tbaki's Profile: https://forums.novell.com/member.php?userid=13755
    View this thread: https://forums.novell.com/showthread.php?t=509372


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •