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Thread: SUSE customer center is not working

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  1. #1

    Exclamation SUSE customer center is not working

    Hi,

    I just signed up and register on SUSE for a 60 day evaluation license and I can't get it to the customer center portal. It just goes to accept terms and conditions window page, and it goes over and over to that page.

    Can you provide me with a 60 day code?

    Thank you.
    Abraham.

  2. Re: SUSE customer center is not working

    Quote Originally Posted by abany View Post
    Hi,

    I just signed up and register on SUSE for a 60 day evaluation license and I can't get it to the customer center portal. It just goes to accept terms and conditions window page, and it goes over and over to that page.

    Can you provide me with a 60 day code?

    Thank you.
    Abraham.
    Hi and welcome to the Forum
    What browser are you using? Have you tried a different browser? Also can you look at clearing out all you SUSE, Novell and MicroFocus cookies.
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  3. #3

    Re: SUSE customer center is not working

    Hi,

    Thanks for the welcoming and your reply.

    I have tried using firefox, chrome and safari.
    Ok, I have cleared all data on firefox and it keeps stuck on "Importing your data" at SUSE Customer Center, then it returns to the login page page and then accept the legal terms and conditions.
    It is a never ending loop.

    What should I do?
    I think it is something not from my side.

    Regards,
    Abraham Perez.

  4. Re: SUSE customer center is not working

    Quote Originally Posted by abany View Post
    Hi,

    Thanks for the welcoming and your reply.

    I have tried using firefox, chrome and safari.
    Ok, I have cleared all data on firefox and it keeps stuck on "Importing your data" at SUSE Customer Center, then it returns to the login page page and then accept the legal terms and conditions.
    It is a never ending loop.

    What should I do?
    I think it is something not from my side.

    Regards,
    Abraham Perez.
    Hi
    OK let me as my SUSE Contacts.
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  5. #5
    Join Date
    Nov 2012
    Location
    Rotterdam - Netherlands
    Posts
    309

    Re: SUSE customer center is not working

    (Thank you Malcolm !)

    Hi Abraham Perez,

    Could you please contact me via email directly at hvdheuvel[at]suse[dot]com ?

    Provided I am looking at the correct SUSE Customer Center data for your name, it looks as it was not properly created.
    Before contacting the SCC team, I would like to make sure I am looking at the correct data, and so I would like to double-check the email address you have registered with, as well as the account name you used.

    Best regards,
    Hans

  6. #6

    Re: SUSE customer center is not working

    Quote Originally Posted by HvdHeuvel View Post
    (Thank you Malcolm !)

    Hi Abraham Perez,

    Could you please contact me via email directly at hvdheuvel[at]suse[dot]com ?

    Provided I am looking at the correct SUSE Customer Center data for your name, it looks as it was not properly created.
    Before contacting the SCC team, I would like to make sure I am looking at the correct data, and so I would like to double-check the email address you have registered with, as well as the account name you used.

    Best regards,
    Hans
    Sure, sending an email. Thanks.

  7. #7

    Re: SUSE customer center is not working

    Hi Guys,

    i have the same problem like abany. Can you help me please?

    Best Regards,
    Christoph

  8. #8

    Re: SUSE customer center is not working

    Quote Originally Posted by HvdHeuvel View Post
    (Thank you Malcolm !)

    Hi Abraham Perez,

    Could you please contact me via email directly at hvdheuvel[at]suse[dot]com ?

    Provided I am looking at the correct SUSE Customer Center data for your name, it looks as it was not properly created.
    Before contacting the SCC team, I would like to make sure I am looking at the correct data, and so I would like to double-check the email address you have registered with, as well as the account name you used.

    Best regards,
    Hans
    I took the liberty of sending you a report too, I hope that's ok. I am having the same problem.

  9. #9

    Re: SUSE customer center is not working

    I had to access https://www.suse.com/selfreg/html/accountcreds.jsp and agree to the TOS.

    Everything is working now.

    Thank you again @HvdHeuvel

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