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Thread: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

  1. #1

    No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    When I go to YaST Control Center | Sound I see two sound controllers listed:
    0 - Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
    1 - 8 Series/C220 Series Chipset High Definition Audio Controller

    Driver for both reported as snd-hda-intel.

    I cannot get sound from either. Neither will play a test sound. Both are enabled for PulseAudio.

    Changing the default controller has no effect.

    If I click on the setting icon in the system tray and choose Sound, there are no devices listed for sound output.

    Everything I've found online related to this problem has had to do with missing packages or libraries. But everything suggested there does not apply in this case. I have all of those packages and libraries installed already.

    Suggestions?

    -Barry.

  2. Re: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    Hi and welcome to the Forum
    Do you see output from the following commands;

    Code:
    aplay -l
    pacmd list-sinks
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  3. #3

    Re: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    Malcom-

    Code:
    # aplay -l
    aplay: device_list:272: no soundcards found...
    # pacmd list-sinks
    No PulseAudio daemon running, or not running as session daemon.
    Thanks.

    -Barry.

  4. Re: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    Hi
    Is there any output from the following command as root user;

    Code:
    hwinfo --sound
    Can you also check the system BIOS to ensure sound is not disabled somewhere.
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  5. #5

    Re: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    Malcom-

    Code:
    # hwinfo --sound
    10: PCI 03.0: 0403 Audio device                                 
      [Created at pci.386]
      Unique ID: 3hqH.Ozp+eJSyI99
      SysFS ID: /devices/pci0000:00/0000:00:03.0
      SysFS BusID: 0000:00:03.0
      Hardware Class: sound
      Model: "Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller"
      Vendor: pci 0x8086 "Intel Corporation"
      Device: pci 0x0c0c "Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller"
      SubVendor: pci 0x1028 "Dell"
      SubDevice: pci 0x05a4 
      Revision: 0x06
      Memory Range: 0xf7d14000-0xf7d17fff (rw,non-prefetchable)
      IRQ: 16 (29 events)
      Module Alias: "pci:v00008086d00000C0Csv00001028sd000005A4bc04sc03i00"
      Driver Info #0:
        Driver Status: snd_hda_intel is not active
        Driver Activation Cmd: "modprobe snd_hda_intel"
      Config Status: cfg=yes, avail=yes, need=no, active=unknown
    
    22: PCI 1b.0: 0403 Audio device
      [Created at pci.386]
      Unique ID: u1Nb.gujugKemWd6
      SysFS ID: /devices/pci0000:00/0000:00:1b.0
      SysFS BusID: 0000:00:1b.0
      Hardware Class: sound
      Model: "Intel 8 Series/C220 Series Chipset High Definition Audio Controller"
      Vendor: pci 0x8086 "Intel Corporation"
      Device: pci 0x8c20 "8 Series/C220 Series Chipset High Definition Audio Controller"
      SubVendor: pci 0x1028 "Dell"
      SubDevice: pci 0x05a4 
      Revision: 0x04
      Memory Range: 0xf7d10000-0xf7d13fff (rw,non-prefetchable)
      IRQ: 22 (no events)
      Module Alias: "pci:v00008086d00008C20sv00001028sd000005A4bc04sc03i00"
      Driver Info #0:
        Driver Status: snd_hda_intel is not active
        Driver Activation Cmd: "modprobe snd_hda_intel"
      Config Status: cfg=yes, avail=yes, need=no, active=unknown
    If it was working before I upgraded I don't see how that could have changed in the BIOS. Nevertheless, I will check it as soon as I'm able to.

    Thanks.

    -Barry.

  6. #6

    Re: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    Malcom-

    Sound is enabled in the BIOS.

    -Barry.

  7. Re: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    Quote Originally Posted by BStJohn View Post
    Malcom-

    Sound is enabled in the BIOS.

    -Barry.
    Hi
    As root user if you run;

    Code:
    modprobe snd_hda_intel
    Then run those test commands again...

    If it works can you check through the output of;

    Code:
    journalctl -b
    This may highlight if the sound device is found and why it's not loading the module.
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  8. #8

    Re: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    Malcom-

    Code:
    #modprobe snd_hda_intel
    That had an effect:

    Code:
    # aplay -l
    **** List of PLAYBACK Hardware Devices ****
    card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 0: HDMI [HDA Intel HDMI], device 9: HDMI 3 [HDMI 3]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 1: PCH [HDA Intel PCH], device 0: ALC3220 Analog [ALC3220 Analog]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    But still nothing here:

    Code:
    pacmd list-sinks
    No PulseAudio daemon running, or not running as session daemon.

  9. Re: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    Quote Originally Posted by BStJohn View Post
    Malcom-

    Code:
    #modprobe snd_hda_intel
    That had an effect:

    Code:
    # aplay -l
    **** List of PLAYBACK Hardware Devices ****
    card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 0: HDMI [HDA Intel HDMI], device 9: HDMI 3 [HDMI 3]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    card 1: PCH [HDA Intel PCH], device 0: ALC3220 Analog [ALC3220 Analog]
      Subdevices: 1/1
      Subdevice #0: subdevice #0
    But still nothing here:

    Code:
    pacmd list-sinks
    No PulseAudio daemon running, or not running as session daemon.
    Hi
    OK, so if you run;

    Code:
    /usr/bin/pulseaudio --start
    Does that start the daemon?
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  10. #10

    Re: No sound after upgrading from SLED 12 SP3 to SLED 15 SP1

    Malcom-

    Yes! Being as I was logged in as root I had to supply the --system parameter. I think that must be new from 12 to 15, that it won't run as root unless you intentionally configure it that way.

    Yeah, I know I shouldn't be running as root all the time. Do as I say, not as I do, right? ;-) I've set up a regular user account and I'll try it out that way.

    Thanks for your help!

    -Barry.
    Last edited by BStJohn; 04-Nov-2019 at 15:48.

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