Quote Originally Posted by maxtur View Post
Dear support,

My IT team installed me a virtual machine with SLES 11 SP2 whereas I requested the SP4 service pack...
In parallel, I received the SUSE subscription key (fro SLES 11 SP4) that has been activated and assigned to my organization in the Customer Center.
To go ahead, I would like to activate the registration using the suse_register command but I am getting the below error message :

FRPARSLSMEDSAPP:/home/suse # suse_register -a email="maxime.xxx@xxx.com"
ERROR: No registration key for SUSE Linux Enterprise Server 11 SP2 was provided.
Registration failed.(99)
I assume that I have to update to SP4 before going ahead. But I don't know what is the standard procedure to perform this update.
Do I have to ask my IT to rebuild a new VM with the SP4 ?

Thank you in advance.
Hi and welcome to the Forum
You could do an offline upgrade with the SLES 12 SP4 DVD1 image, but might be easier to get a new machine created and registered. I'm assuming the Customer Center it's registered to is the SUSE one and not MicroFocus?

Any reason to go with SLES 11 SP4, suggest SLES 12 SP5 or SLES 15 SP1?