Dear support,

My IT team installed me a virtual machine with SLES 11 SP2 whereas I requested the SP4 service pack...
In parallel, I received the SUSE subscription key (fro SLES 11 SP4) that has been activated and assigned to my organization in the Customer Center.
To go ahead, I would like to activate the registration using the suse_register command but I am getting the below error message :

Code:
FRPARSLSMEDSAPP:/home/suse # suse_register -a email="maxime.xxx@xxx.com"
ERROR: No registration key for SUSE Linux Enterprise Server 11 SP2 was provided.
Registration failed.(99)
I assume that I have to update to SP4 before going ahead. But I don't know what is the standard procedure to perform this update.
Do I have to ask my IT to rebuild a new VM with the SP4 ?

Thank you in advance.
Maxime