yup a Backline Engineer contacted me the same day i.e 16th April, and
spend that whole week in analyzing/investigating the logs already
provided. then he started working with us from
22nd April till 25th April and during this period he once took a remote
session with a developer too. Now from 26th April(Friday) I haven't
heard him yet.

imranliaquat's Profile: https://forums.netiq.com/member.php?userid=2539
View this thread: https://forums.netiq.com/showthread.php?t=47535