Sorry if this is in the wrong place, but I didn't see category that really fit the issue completely. For two weeks I've been trying to get a couple of pretty simple questions answered and apparently nobody wants to answer them or take my money already. Twice I've emailed SUSE with no answer and when I tried to request a call, the script just freezes and doesn't even complete. Anyway, if anyone does have any sort of answer my original questions are below, as I still have a couple workstations and several of my own servers that I might be interested in purchasing SLED/SLES for.

First, since the site does not make it clear, what is the differentiation between patches and updates on SUSE? I'm specifically meaning the difference between Basic and Standard support.

Second, is there any time line at all for a SLED/SLES 12 release? There is no information or even mention of it anywhere except from Aug of '12