voodoosyxx;2260612 Wrote:
> Sorry if this is in the wrong place, but I didn't see category that
> really fit the issue completely. For two weeks I've been trying to get
> a
> couple of pretty simple questions answered and apparently nobody wants
> to answer them or take my money already. Twice I've emailed SUSE with
> no
> answer and when I tried to request a call, the script just freezes and
> doesn't even complete. Anyway, if anyone does have any sort of answer
> my
> original questions are below, as I still have a couple workstations
> and
> several of my own servers that I might be interested in purchasing
> SLED/SLES for.
> First, since the site does not make it clear, what is the
> differentiation between patches and updates on SUSE? I'm specifically
> meaning the difference between Basic and Standard support.
> Second, is there any time line at all for a SLED/SLES 12 release?
> There
> is no information or even mention of it anywhere except from Aug of
> '12
> --
> voodoosyxx
> ------------------------------------------------------------------------
> voodoosyxx's Profile: http://forums.suse.com/member.php?userid=5959
> View this thread: http://forums.suse.com/showthread.php?t=2693

where are you sending the request?

Basic Support, gives you all patches and updates, 12x5 support, with
decent response time
Priority Support, gives you all patches and updates, 24x7 support, and
great response time.
Hope that helps

mradford's Profile: http://forums.novell.com/member.php?userid=44589
View this thread: http://forums.novell.com/showthread.php?t=466267