Hi All,

We're upgrading our linux boxes from sles 10.3 to 11.3. (SLES 10.3 to 10.4 to 11.3). After upgrade, users were not able to reset the password by themselves. They're getting error while using passwd command & the error is pasted below. It should ask for old passwd normally, but not happened. But ROOT user could able to reset the password for the users.

user11@sles11:~> passwd user11
Changing password for user11.
passwd: Authentication information cannot be recovered

Please help us to resolve this issue.