Results 1 to 4 of 4

Thread: SLED 11, shipping policy, 3-year subscription and troubles

  1. #1

    SLED 11, shipping policy, 3-year subscription and troubles

    Hi !

    I neighbor wanted to migrate from Windows to an enterprise supported operating system for basic tasks purposes. After considering Mac OS X, she chose SLED 11. I did the order for her, but I went into big troubles that SUSE support was unable to solve :
    • First, in France, this is not possible to buy a 3-year support licence. Only 1-year is available. I asked the SUSE support an explanation, no responsefor 5 days
    • Second, she finally accepted the 1-year support. But I was unable to select France as a country for shipping. I had to chose another country, otherwise impossible to buy the license
    • Third, I asked the Sales support to change the shipping address. Too late, it was automatically shipped. Now I need to deal with the carrier
    • Fourth : I tried to update the shipping address, but France is not yet listed. I can find Antartica, but not France


    Do you have information on this ? She runs a company and need enterprise-oriented software, that's why she chose SLED.

    Regards,

    Arnaud

  2. Re: SLED 11, shipping policy, 3-year subscription and troubles

    Quote Originally Posted by Arnaudk93
    Hi !

    I neighbor wanted to migrate from Windows to an enterprise supported
    operating system for basic tasks purposes. After considering Mac OS X,
    she chose SLED 11. I did the order for her, but I went into big troubles
    that SUSE support was unable to solve :

    - First, in France, this is not possible to buy a 3-year support
    licence. Only 1-year is available. I asked the SUSE support an
    explanation, no responsefor 5 days
    - Second, she finally accepted the 1-year support. But I was unable
    to select France as a country for shipping. I had to chose another
    country, otherwise impossible to buy the license
    - Third, I asked the Sales support to change the shipping address.
    Too late, it was automatically shipped. Now I need to deal with the
    carrier
    - Fourth : I tried to update the shipping address, but France is not
    yet listed. I can find Antartica, but not France
    -


    Do you have information on this ? She runs a company and need
    enterprise-oriented software, that's why she chose SLED.

    Regards,

    Arnaud

    Hi
    So you don't see the three year version on this page?
    http://www.suse.com/products/desktop/how-to-buy/

    I've always brought my subscription through a reseller, are there some
    listed for the France locale?

    --
    Cheers Malcolm °¿° (Linux Counter #276890)
    SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 3.0.13-0.27-default
    up 10:36, 2 users, load average: 0.00, 0.01, 0.05
    CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU


  3. #3

    Re: SLED 11, shipping policy, 3-year subscription and troubl

    Quote Originally Posted by malcolmlewis View Post
    Hi
    So you don't see the three year version on this page?
    http://www.suse.com/products/desktop/how-to-buy/

    I've always brought my subscription through a reseller, are there some
    listed for the France locale?

    --
    Cheers Malcolm °¿° (Linux Counter #276890)
    SUSE Linux Enterprise Desktop 11 (x86_64) Kernel 3.0.13-0.27-default
    up 10:36, 2 users, load average: 0.00, 0.01, 0.05
    CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU
    Hi Malcolm,

    There is no "Acheter" button next to the "112 " price (3-year). When clicking on "Acheter" (47 ), I cannot change it anymore (only basic, premium... but 1 year)
    The only partner I know in France is Altea. They don't sell SLED though

  4. #4

    Re: SLED 11, shipping policy, 3-year subscription and troubl

    Additionnaly :
    http://shop.novell.com/store/novelle...=1331824244953

    There are 17 software vendore partners (Novell). I did not find one selling SLED . I had contact with a small company triying to become a Novell Partner, it was nearly impossible at that time to become an SLED reseller (back in early 2011)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •