I don't know if anything can be done with this now, since the tech wrote
it up as a defect and closed the SR today. Yes, it's a defect - and it
needs to be fixed! (Okay, part of my wish to rant is that the tech's
tone was really condescending and he clearly didn't want to make the
software work for me, but insisted that I change my users' behavior to
comply with the software's limitations and idiosyncrasies.) Please
advise me if anything further can be done.