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Thread: SR # 101042406381 and 101042648701 need attention.

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  1. SR # 101042406381 and 101042648701 need attention.


    SR # 101042406381 and 101042648701 are opened on 18th and 19th
    December respectively, we are getting responses from Support but nothing
    work for us. Please get it escalated.


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    sharfuddin
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  2. Re: SR # 101042406381 and 101042648701 need attention.


    is there any purpose of this forum ?


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    sharfuddin
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  3. #3

    Re: SR # 101042406381 and 101042648701 need attention.

    On Mon, 23 Jan 2017 11:24:01 GMT, sharfuddin
    <sharfuddin@no-mx.forums.microfocus.com> wrote:

    >
    >is there any purpose of this forum ?


    Yes. And usually these are responded to faster. I will notify
    someone and see if I can get something happening.

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    Ken
    Knowledge Partner

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  4. #4

    Re: SR # 101042406381 and 101042648701 need attention.


    Hi sharfuddin,

    An email has been sent to the tech support engineers and their
    management asking for the escalation you request. My apologies. One of
    the support directors usually monitors this forum but apparently has
    been busy elsewhere.


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    My computer always used to beat me at chess, but it is no match for me
    now I changed the competition to kick boxing
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  5. Re: SR # 101042406381 and 101042648701 need attention.


    Support contacted us this morning and asked for the logs and info which
    we already had provided them weeks ago... Support also informed me that
    yet they have no solutions for us by saying "If there are any updates
    from Development, I will give you an update."


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    sharfuddin
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  6. Re: SR # 101042406381 and 101042648701 need attention.


    for SR#101042406381, Support just advised me a few more tests.. which
    I'll perform.

    for SR#101042648701, yesterday we received an email from Support
    Personal informed me that.. "I manage to talk to our Development
    Engineer and He said we'll have updates on this SR next week. If I hear
    anything soon we'll update you."


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    sharfuddin
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  7. #7

    Re: SR # 101042406381 and 101042648701 need attention.

    On Tue, 24 Jan 2017 09:54:02 GMT, sharfuddin
    <sharfuddin@no-mx.forums.microfocus.com> wrote:

    >
    >for SR#101042406381, Support just advised me a few more tests.. which
    >I'll perform.
    >
    >for SR#101042648701, yesterday we received an email from Support
    >Personal informed me that.. "I manage to talk to our Development
    >Engineer and He said we'll have updates on this SR next week. If I hear
    >anything soon we'll update you."


    Good! Sounds like things are happening now. Let us know if there is
    no progress.

    --
    Ken
    Knowledge Partner

    If this post was helpful and you are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

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