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Thread: Printer, printer setup, multifunction printer, HP laserjet

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  1. #1

    Printer, printer setup, multifunction printer, HP laserjet

    I use different printer:
    DELL 3100CN via LAN - no problem at all. Dell is very easy get work

    HP LaserJet 700 MFP 775dn: multifuction document center run via LAN. This has been a nightmare over weeks.
    I had tried different driver. SUSE support tried to help, HP support tried to help....
    I found out, the printer work fine with USB. So driver must be ok.

    The trick (this is valid for many HP printer and other modern printer with communication)

    is here:

    HTML Code:
    http://hplipopensource.com/node/375
    OpenSUSE

    Avahi
    Go to Yast Control Center and click on Firewall.
    Select Allowed Services on left hand side pane.
    Click on Service to Allow drop down which will show list of services we can enable using this firewall utility.
    To allow avahi to discover the devices through hp-setup utility select Zeroconf/Bonjour Multicast DNS and select Add from drop down.and click on Next at the bottom right corner.
    The OpenSuse Firewall Utility will display Firewall Conguration Summary. Click on Finish to compelete the process.

    mDNS/Bonjour
    Go to Yast Control Center and click on Firewall
    Select Custom Rules on left pane, select Zone as External and then select Add at the bottom. A pop up will appear . Provide the values of the parameter as : Source Network 0/0, Protocol UDP, Ports 5353
    Click on Add at the bottom right.
    The OpenSuSe rewall utility will display Firewall Conguration Summary Click on Finish to complete the process.

    SLP
    Go to Yast Control Center and click on Firewall.
    Select Custom Rules on left pane, select Zone as External and then select Add at the bottom. A pop up will appear . Provide the values of the parameter as : Source Network 0/0, Protocol UDP, Ports 427
    Click on Add at the bottom right.
    The OpenSuSe rewall utility will display Firewall Conguration Summary Click on Finish to complete the process.

    Open these ports in internal zone, the printer works.

  2. #2

    Re: Printer, printer setup, multifunction printer, HP laserjet

    hcp dk wrote:

    > The trick (this is valid for many HP printer and other modern printer
    > with communication)
    >
    > IS HERE:
    >
    >
    > http://hplipopensource.com/node/375
    >


    Different protocols use different ports. If your firewalls
    (workstations and/or servers) block these ports, communication fails
    and things don't work.

    This is a good reminder for those who may have forgotten to check...


    --
    Kevin Boyle - Knowledge Partner
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below this post.
    Thank you.

  3. #3

    Re: Printer, printer setup, multifunction printer, HP laserj

    Yes, but I'm user only. SUSE Service and HP Service have not be able to find the solution. However: I still have a problem:

    a) printer: DELL - no issues at all
    b) HP LaserJet 700 MFP 755 from Windows: No problem wherever in network. (5min setup, ready). Access via LAN solved as I wrote here (from SLES + WE) At least it seems to work.

    Problem: Setup on SLED Laptop same as on SLES.
    Connection via WLAN ASUS RT-AC66U as Accesspoint. But I can see, the HPLIP has problems get communication in place. Some data are not available, print not possible.

    How to solve it?

  4. Re: Printer, printer setup, multifunction printer, HP laserj

    Quote Originally Posted by hcp_dk View Post
    Yes, but I'm user only. SUSE Service and HP Service have not be able to find the solution. However: I still have a problem:

    a) printer: DELL - no issues at all
    b) HP LaserJet 700 MFP 755 from Windows: No problem wherever in network. (5min setup, ready). Access via LAN solved as I wrote here (from SLES + WE) At least it seems to work.

    Problem: Setup on SLED Laptop same as on SLES.
    Connection via WLAN ASUS RT-AC66U as Accesspoint. But I can see, the HPLIP has problems get communication in place. Some data are not available, print not possible.

    How to solve it?
    Hi
    Is the cups service enabled and running on SLED?
    Code:
    systemctl status cups
    systemctl start cups
    systemctl status cups
    
    hp-setup -i <ip_address_of_printer>
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  5. #5

    Re: Printer, printer setup, multifunction printer, HP laserj

    Hi, yes, is running. The problem are open ports. Dell printer works fine.
    HP demand more open ports. HPLIP should either open the ports, maybe ask before, or at least make clear ports are not open.
    I checked router, But router is open.
    I think I found out. But I need to test tomorrow.

  6. Re: Printer, printer setup, multifunction printer, HP laserj

    Quote Originally Posted by hcp_dk View Post
    Hi, yes, is running. The problem are open ports. Dell printer works fine.
    HP demand more open ports. HPLIP should either open the ports, maybe ask before, or at least make clear ports are not open.
    I checked router, But router is open.
    I think I found out. But I need to test tomorrow.
    Hi
    Maybe Zeroconfig/Bonjour in YaST Firewall/Users and under allowed services, but by default I've never had to open a port from a desktop to access a HP printer, just add via hostname/ip address which I usually add to my hosts file.
    Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
    SUSE SLE, openSUSE Leap/Tumbleweed (x86_64) | GNOME DE
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

  7. #7

    Re: Printer, printer setup, multifunction printer, HP laserj

    Yes, my Dell do need neither. But all new HP printer, typical document center, LaserJet Series need these ports and are quite difficult to get handled. Only via HPLIP and manual adaption.

  8. #8

    Re: Printer, printer setup, multifunction printer, HP laserjet

    hcp dk wrote:

    >
    > Yes, my Dell do need neither. But all new HP printer, typical document
    > center, LaserJet Series need these ports and are quite difficult to
    > get handled. Only via HPLIP and manual adaption.


    I have again read this thread. Please confirm:
    - Your Dell and HP printers are network connected.
    - You can print from your workstation to your Dell printer.
    - You can't print from your workstation to your HP printer.
    - You *can* print to your HP printer when it is connected via USB.
    - You *think* the issue is caused required ports being blocked.


    Some more details would be helpful.
    - Is your workstation and printer(s) on the same subnet?
    - Do you have any port conflicts, perhaps between the two printers?
    - Are there other firewalls or routers between your workstation and
    your printers?

    Have you tried to shutdown your workstation firewall just to eliminate
    that as the cause of the problem?

    Is your printer configured correctly?
    - Valid IP address, Subnet mask, default gateway?
    - Are you using a static IP address or DHCP?
    - If you are using DHCP, where is the DHCP server?
    - Can you ping your printer?

    Please report back what you learn.

    --
    Kevin Boyle - Knowledge Partner
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below this post.
    Thank you.

  9. #9

    Re: Printer, printer setup, multifunction printer, HP laserj

    Hi, thanks for your effort. I have worked with it more - and HP and SUSE would like to know what the problem is :-)

    let's count together:
    All Printer are network connected.
    They are all in same subnet, even connected via a Zyxtel switch. It's an AD Windows Domaine.
    The firewall is outside - a Trusgate. Even the WLAN is accesspoint only.
    I setup the open ports acc. to HP. I think I wrote abut this note?
    Static IP for printer and server, rest DHCP via Trustgate, AD Server.
    I can ping the printer, see, the printer....


    I can print
    - via USB
    - via Windows in a KVM virtual box !!
    - on Dell printer
    - sometimes - randomly it happens

    I can't print on HP LaserJet
    - from SLED
    - from SLES
    - from Leap 42.1 (tried yesterday)
    The analysis show the print file is not send complete - only a part of it. That I can show (SUSE service supported here)

  10. #10

    Re: Printer, printer setup, multifunction printer, HP laserj

    I just did as suggested an disabled firewall:
    SLES: no change, don't print
    SLED: printing fine. even after reboot

    Then I tired enable the firewall again:
    Selection_010.png

    AS you can see, there is another firewall in the system I have no idea about.
    How can I find out what that is?

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