ScorpionSting wrote:

> All in all, the whole engineering process needs a complete overhaul if
> any SR/Bug process is going to work correctly

I concur completely!

I have raised similar issues in the past as have other Knowledge
Partners. We would be happy to provide our input if it would help
resolve these issues.

It's unfortunate that different products have different rules and
processes. When dealing with vendors, Customers expect issues to be
resolved in a consistent manner independent of the specific product!

Kevin Boyle - Knowledge Partner
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