# Access denied during zypper refresh

**URL:** <https://forums.suse.com/t/access-denied-during-zypper-refresh/33349>\
**Category:** SLES Configure-Administer\
**Created:** [December 28, 2018, 1:10pm UTC](https://forums.suse.com/t/access-denied-during-zypper-refresh/33349 "2018-12-28T13:10:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![cdslyon](https://avatars.discourse-cdn.com/v4/letter/c/4bbf92/32.png) [@cdslyon](https://forums.suse.com/u/cdslyon)\
**Post date:** [December 28, 2018, 1:10pm UTC](https://forums.suse.com/t/access-denied-during-zypper-refresh/33349/1 "2018-12-28T13:10:50Z")

</div>

Hello,

I can’t make updates (i need to make the SP3 updates , SP1 → SP2 and SP2 → SP3)

But when i want to make a refresh with zypper :

zypper update -t patch  
Refreshing service ‘Advanced\_Systems\_Management\_Module\_12\_x86\_64’.  
Refreshing service ‘SUSE\_Linux\_Enterprise\_Server\_for\_SAP\_Applications\_12\_SP1\_x86\_64’.  
Problem retrieving the repository index file for service ‘SUSE\_Linux\_Enterprise\_Server\_for\_SAP\_Applications\_12\_SP1\_x86\_64’:  
File ‘./repo/repoindex.xml’ not found on medium ‘[https://scc.suse.com/access/services/1335?cookies=0&credentials=SUSE\_Linux\_Enterprise\_Server\_for\_SAP\_Applications\_12\_SP1\_x86\_64](https://scc.suse.com/access/services/1335?cookies=0&credentials=SUSE_Linux_Enterprise_Server_for_SAP_Applications_12_SP1_x86_64)’

Check if the URI is valid and accessible.  
Refreshing service ‘SUSE\_Package\_Hub\_12\_SP1\_x86\_64’.  
Problem retrieving the repository index file for service ‘SUSE\_Package\_Hub\_12\_SP1\_x86\_64’:  
File ‘./repo/repoindex.xml’ not found on medium ‘[https://scc.suse.com/access/services/1461?cookies=0&credentials=SUSE\_Package\_Hub\_12\_SP1\_x86\_64](https://scc.suse.com/access/services/1461?cookies=0&credentials=SUSE_Package_Hub_12_SP1_x86_64)’

Check if the URI is valid and accessible.  
Permission to access ‘[https://updates.suse.com/SUSE/Updates/SLE-SAP/12-SP1/x86\_64/update/repodata/repomd.xml?A1g8FhzvDidRxr7BKV7W5zMUDBBSaW0DYHeSALCVXhX9\_YTJVEcmi\_0XmFdW-0iQGS8t0FjlAov7rGMBB-W9L5AtR8vlKOLMqLTiMhqeuVCzfQaq9z4oOhrVPmPgc4BiWXbTi9C67IM](https://updates.suse.com/SUSE/Updates/SLE-SAP/12-SP1/x86_64/update/repodata/repomd.xml?A1g8FhzvDidRxr7BKV7W5zMUDBBSaW0DYHeSALCVXhX9_YTJVEcmi_0XmFdW-0iQGS8t0FjlAov7rGMBB-W9L5AtR8vlKOLMqLTiMhqeuVCzfQaq9z4oOhrVPmPgc4BiWXbTi9C67IM)’ denied.

Abort, retry, ignore? [a/r/i/? shows all options] (a):  
Abort, retry, ignore? [a/r/i/? shows all options] (a):  
ABORT request: Aborting requested by user

If someone can help me.

Sincerely

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<div class="post-metadata">

**Author:** ![ab1](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@ab1](https://forums.suse.com/u/ab1)\
**Post date:** [December 28, 2018, 6:27pm UTC](https://forums.suse.com/t/access-denied-during-zypper-refresh/33349/2 "2018-12-28T18:27:50Z")

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Since this box is older, is it possible the credentials/activation it is  
using to access the server is old or has expired? TID# 7016626 (  
[https://www.suse.com/support/kb/doc/?id=7016626](https://www.suse.com/support/kb/doc/?id=7016626) ) may help with setting up  
and verifying the registration.

–  
Good luck.

If you find this post helpful and are logged into the web interface,  
show your appreciation and click on the star below.

If you want to send me a private message, please let me know in the  
forum as I do not use the web interface often.

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<div class="post-metadata">

**Author:** ![cgarciaw](https://avatars.discourse-cdn.com/v4/letter/c/e9a140/32.png) [@cgarciaw](https://forums.suse.com/u/cgarciaw)\
**Post date:** [January 3, 2019, 12:08am UTC](https://forums.suse.com/t/access-denied-during-zypper-refresh/33349/3 "2019-01-03T00:08:08Z")

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[QUOTE=cdslyon;55980]Hello,  
I can’t make updates (i need to make the SP3 updates , SP1 → SP2 and SP2 → SP3)  
…[/QUOTE]

This is also happening to me for SDK since a few days.

Looks like a config problem for extension repositories on the SUSE side.

C.

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**Author:** ![cgarciaw](https://avatars.discourse-cdn.com/v4/letter/c/e9a140/32.png) [@cgarciaw](https://forums.suse.com/u/cgarciaw)\
**Post date:** [January 3, 2019, 3:30am UTC](https://forums.suse.com/t/access-denied-during-zypper-refresh/33349/4 "2019-01-03T03:30:38Z")

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I re-registered the extension using the registration code for the base system and the problem disappeared:

sudo SUSEConnect -p sle-sdk/12.4-0/x86\_64 -r XXXXXXXXXXXXXX

where the term after -p is the //.

No clue why the extension/module required this re-registration.

C.

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<div class="post-metadata">

**Author:** ![christianmolecki](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@christianmolecki](https://forums.suse.com/u/christianmolecki)\
**Post date:** [January 3, 2019, 3:49pm UTC](https://forums.suse.com/t/access-denied-during-zypper-refresh/33349/5 "2019-01-03T15:49:43Z")

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I also had these problems for few days.  
Now I can update the servers with SDK, without the reregistration workaorund.

It seems the issues are fixed.