# Can not install apps

**URL:** <https://forums.suse.com/t/can-not-install-apps/41766>\
**Category:** SUSE Rancher Prime\
**Created:** [October 14, 2023, 3:47pm UTC](https://forums.suse.com/t/can-not-install-apps/41766 "2023-10-14T15:47:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rprengel](https://avatars.discourse-cdn.com/v4/letter/r/bbce88/32.png) [@rprengel](https://forums.suse.com/u/rprengel)\
**Post date:** [October 14, 2023, 3:47pm UTC](https://forums.suse.com/t/can-not-install-apps/41766/1 "2023-10-14T15:47:40Z")

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fatal: unable to access ‘[https://git.rancher.io/system-charts/](https://git.rancher.io/system-charts/)’: Failed to connect to [git.rancher.io](http://git.rancher.io) port 443 after 262116 ms: Couldn’t connect to server  
: exit status 128, requeuing

All catalogues are the default ones installed by the setup and port 443 works fine.  
Is there are probloem with the catalogues

Ralf

xxx  
2023/10/14 15:52:48 [WARNING] failed to refresh data from upstream [https://releases.rancher.com/kontainer-driver-metadata/release-v2.7/data.json:](https://releases.rancher.com/kontainer-driver-metadata/release-v2.7/data.json:) driverMetadata err Get “[https://releases.rancher.com/kontainer-driver-metadata/release-v2.7/data.json](https://releases.rancher.com/kontainer-driver-metadata/release-v2.7/data.json)”: context deadline exceeded (Client.Timeout exceeded while awaiting headers), Fallback to refresh from local file path /var/lib/rancher-data/driver-metadata/data.json  
2023/10/14 15:52:48 [INFO] Retrieve data.json from local path /var/lib/rancher-data/driver-metadata/data.json  
2023/10/14 15:52:48 [ERROR] error syncing ‘library’: handler catalog: Remote commit check failed: Repo [[https://git.rancher.io/charts](https://git.rancher.io/charts)] is not accessible: Get “[https://git.rancher.io/repos/charts/commits/master](https://git.rancher.io/repos/charts/commits/master)”: context deadline exceeded (Client.Timeout exceeded while awaiting headers), requeuing  
2023/10/14 15:52:48 [ERROR] error syncing ‘system-library’: handler catalog: Remote commit check failed: Repo [[https://git.rancher.io/system-charts](https://git.rancher.io/system-charts)] is not accessible: Get “[https://git.rancher.io/repos/system-charts/commits/release-v2.7](https://git.rancher.io/repos/system-charts/commits/release-v2.7)”: context deadline exceeded (Client.Timeout exceeded while awaiting headers), requeuing  
2023/10/14 15:52:48 [ERROR] error syncing ‘helm3-library’: handler catalog: Remote commit check failed: Repo [[https://git.rancher.io/helm3-charts](https://git.rancher.io/helm3-charts)] is not accessible: Get “[https://git.rancher.io/repos/helm3-charts/commits/master](https://git.rancher.io/repos/helm3-charts/commits/master)”: context deadline exceeded (Client.Timeout exceeded while awaiting headers), requeuing

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<div class="post-metadata">

**Author:** ![rprengel](https://avatars.discourse-cdn.com/v4/letter/r/bbce88/32.png) [@rprengel](https://forums.suse.com/u/rprengel)\
**Post date:** [October 16, 2023, 2:55pm UTC](https://forums.suse.com/t/can-not-install-apps/41766/2 "2023-10-16T14:55:09Z")

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Solves,  
the external firewall of the hoster hetzner caused the problem.  
Ralf