# Cannot Remove CatalogApp

**URL:** <https://forums.suse.com/t/cannot-remove-catalogapp/11558>\
**Category:** SUSE Rancher Prime\
**Created:** [August 22, 2018, 10:30am UTC](https://forums.suse.com/t/cannot-remove-catalogapp/11558 "2018-08-22T10:30:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![drad](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/drad/32/3844_2.png) [@drad](https://forums.suse.com/u/drad)\
**Post date:** [August 22, 2018, 10:30am UTC](https://forums.suse.com/t/cannot-remove-catalogapp/11558/1 "2018-08-22T10:30:14Z")

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I have a catalog app (grafana) which I cannot remove. This issue is similar to [Redis remove stuck](http://forums.suse.com/t/redis-remove-stuck/10500) and [CatalogApp Stuck](http://forums.suse.com/t/catalogapp-stuck/11260); however, the stuck app is preventing me from accessing the Catalog Apps page for an entire Project.

I installed grafana in the Default project and later went to remove it to change how I set it up. It did not remove and now when I go to the Catalog Apps page for the Default project I get the “loading page” icon with all apps grayed out.

 ![34_1107x932_scrot](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/d/d9130d54632fb7dae9621e1997c92ddaba04f60b.png)

The page remains that way (for weeks).

The rancher container logs show:  
[tiller] 2018/08/22 06:45:28 preparing install for grafana  
[storage] 2018/08/22 06:45:28 getting release history for “grafana”  
[tiller] 2018/08/22 06:45:28 failed install prepare step: a release named grafana already exists.  
Run: helm ls --all grafana; to check the status of the release  
Or run: helm del --purge grafana; to delete it  
Error: a release named grafana already exists.  
Run: helm ls --all grafana; to check the status of the release  
Or run: helm del --purge grafana; to delete it  
E0822 06:45:28.879514 1 generic\_controller.go:204] AppController project-69ggs/grafana [helm-controller] failed with : exit status 1  
[main] 2018/08/22 06:45:31 Starting Tiller v2.8.0-rancher2 (tls=false)  
[main] 2018/08/22 06:45:31 GRPC listening on :50984  
[main] 2018/08/22 06:45:31 Probes listening on :32872  
[main] 2018/08/22 06:45:31 Storage driver is ConfigMap  
[main] 2018/08/22 06:45:31 Max history per release is 0  
[tiller] 2018/08/22 06:45:32 preparing install for prometheus  
[storage] 2018/08/22 06:45:32 getting release history for “prometheus”  
[tiller] 2018/08/22 06:45:32 failed install prepare step: a release named prometheus already exists.  
Run: helm ls --all prometheus; to check the status of the release  
Or run: helm del --purge prometheus; to delete it  
Error: a release named prometheus already exists.  
Run: helm ls --all prometheus; to check the status of the release  
Or run: helm del --purge prometheus; to delete it  
E0822 06:45:32.055635 1 generic\_controller.go:204] AppController project-ljqfw/prometheus [helm-controller] failed with : exit status 1  
2018/08/22 06:49:02 [INFO] Running cluster events cleanup  
2018/08/22 06:49:02 [INFO] Done running cluster events cleanup

Note that prometheus is hung as well.

If I delete the grafana and prometheus namespaces via kubectl they are removed and within 5-10 minutes recreated and grafana (app) is deployed again.

Is there a way to run helm del --purge grafana|prometheus or how can I clean the catalog apps up?

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**Author:** ![ml2](https://avatars.discourse-cdn.com/v4/letter/m/b9e5f3/32.png) [@ml2](https://forums.suse.com/u/ml2)\
**Post date:** [August 22, 2018, 12:02pm UTC](https://forums.suse.com/t/cannot-remove-catalogapp/11558/2 "2018-08-22T12:02:12Z")

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Did you try to restart Rancher ?

Also you should try to upgrade your Rancher installation I see that you are at 2.0.0 and they are now at 2.0.7. They tried to fix it in the latest version: [https://github.com/rancher/rancher/issues/11991](https://github.com/rancher/rancher/issues/11991)

If it still there, I think you should comment on the bug link.

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<div class="post-metadata">

**Author:** ![drad](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/drad/32/3844_2.png) [@drad](https://forums.suse.com/u/drad)\
**Post date:** [August 22, 2018, 12:15pm UTC](https://forums.suse.com/t/cannot-remove-catalogapp/11558/3 "2018-08-22T12:15:29Z")

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Yes, I restarted rancher numerous times and also restarted the node that the services were starting on.

I will try the upgrade approach (will take time given the workload) but I’d be interested to know if there is a way to helm del --purge or other way to remove the stuck catalog apps.