# Cannot update SLES 11 SP3 **URL:** \ **Category:** SLES Updates\ **Created:** [August 4, 2015, 12:38am UTC](https://forums.suse.com/t/cannot-update-sles-11-sp3/27298 "2015-08-04T00:38:00Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jayvi](https://avatars.discourse-cdn.com/v4/letter/j/34f0e0/32.png) [@jayvi](https://forums.suse.com/u/jayvi)\ **Post date:** [August 4, 2015, 12:38am UTC](https://forums.suse.com/t/cannot-update-sles-11-sp3/27298/1 "2015-08-04T00:38:00Z")
I have been working with SLES since SP1 and I have not seen this issue before: [CODE]# zypper --plus-repo dir:///data/appliance/updater/work/update.repo update --no-recommends sles-release Adding repository ‘dir:///data/appliance/updater/work/update.repo’ [done] Repository ‘dir:///data/appliance/updater/work/update.repo’ successfully added Enabled: Yes Autorefresh: Yes GPG check: Yes URI: dir:///data/appliance/updater/work/update.repo Retrieving repository ‘dir:///data/appliance/updater/work/update.repo’ metadata [done] Building repository ‘dir:///data/appliance/updater/work/update.repo’ cache [done] Loading repository data… Reading installed packages… Resolving package dependencies… Problem: product:SUSE\_SLES-11.3-1.138.x86\_64 requires sles-release = 11.3-1.138, but this requirement cannot be provided deleted providers: sles-release-11.3-1.138.x86\_64 Solution 1: deinstallation of product:SUSE\_SLES-11.3-1.138.x86\_64 Solution 2: do not install sles-release-11.3-1.201.x86\_64 Solution 3: break product:SUSE\_SLES-11.3-1.138.x86\_64 by ignoring some of its dependencies Choose from above solutions by number or cancel [1/2/3/c] (c):[/CODE] I’m not even sure what a product means to zypper. I guess I need to update my product first. How do I do that? ---
**Author:** ![jayvi](https://avatars.discourse-cdn.com/v4/letter/j/34f0e0/32.png) [@jayvi](https://forums.suse.com/u/jayvi)\ **Post date:** [August 4, 2015, 2:28am UTC](https://forums.suse.com/t/cannot-update-sles-11-sp3/27298/2 "2015-08-04T02:28:19Z")
Some more information. We build our own zypper repository that contains packages from our SMT server and our own packages. I believe that we are missing meta-data in our zypper repository to trigger the product update. ---
**Author:** ![jayvi](https://avatars.discourse-cdn.com/v4/letter/j/34f0e0/32.png) [@jayvi](https://forums.suse.com/u/jayvi)\ **Post date:** [August 5, 2015, 3:21am UTC](https://forums.suse.com/t/cannot-update-sles-11-sp3/27298/3 "2015-08-05T03:21:47Z")
After a day of meditating and reverse-engineering the metadata on our SLES11\_SP3\_Updates\_Repo, I was able to resolve this problem by using modifyrepo to install the products.xml.gz and updateinfo.xml.gz from SLES11\_SP3\_Updates\_Repo into our update repo. Our SLES appliances now update correctly. ---
**Author:** ![Jens-U](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@Jens-U](https://forums.suse.com/u/Jens-U)\ **Post date:** [August 5, 2015, 2:20pm UTC](https://forums.suse.com/t/cannot-update-sles-11-sp3/27298/4 "2015-08-05T14:20:45Z")
Hi jayvi, thank you for reporting back your results - and congrats to solving the problem, since obviously no-one here was able to come up with suggestions in time :-[ Regards, Jens ---
**Author:** ![mikenash](https://avatars.discourse-cdn.com/v4/letter/m/977dab/32.png) [@mikenash](https://forums.suse.com/u/mikenash)\ **Post date:** [August 11, 2015, 5:21pm UTC](https://forums.suse.com/t/cannot-update-sles-11-sp3/27298/5 "2015-08-11T17:21:28Z")
I resolved my metadata issue with the following procedure. Reference Document ID:7013434 1. Get the following files from the SLE 11 SP2 or SP3 Media (the iso or DVD that matches the version of your system): The versions shown are for SLE 11 SP2 but the SP3 files are in the same location. libgpg-error0-1.10-0.7.29.s390x.rpm libgpg-error0-32bit-1.10-0.7.29.s390x.rpm suse-build-key-1.0-907.42.35.noarch.rpm 1. Copy them to the server and do the following: rpm -Uvh libgpg-error0\* rpm -e --nodeps suse-build-key rpm -Uvh suse-build-key-1.0-907.42.35.noarch.rpm (replacing the SP3 version if necessary) 1. run zypper ref ---
**Author:** ![GMZjflores](https://avatars.discourse-cdn.com/v4/letter/g/eada6e/32.png) [@GMZjflores](https://forums.suse.com/u/GMZjflores)\ **Post date:** [August 21, 2015, 3:44pm UTC](https://forums.suse.com/t/cannot-update-sles-11-sp3/27298/6 "2015-08-21T15:44:05Z")
> [@jayvi;29005](#): > > After a day of meditating and reverse-engineering the metadata on our SLES11\_SP3\_Updates\_Repo, I was able to resolve this problem by using modifyrepo to install the products.xml.gz and updateinfo.xml.gz from SLES11\_SP3\_Updates\_Repo into our update repo. Our SLES appliances now update correctly. Hi Jayvi, I ran into the same problem. Would you mind explaining how you got the products.xml and updateinfo.xml metadata into your repository? Kind regards, Javier