# Can't start lab.

**URL:** <https://forums.suse.com/t/cant-start-lab/35180>\
**Category:** General\
**Created:** [July 31, 2020, 2:31am UTC](https://forums.suse.com/t/cant-start-lab/35180 "2020-07-31T02:31:07Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Alexanre](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@Alexanre](https://forums.suse.com/u/Alexanre)\
**Post date:** [July 31, 2020, 2:31am UTC](https://forums.suse.com/t/cant-start-lab/35180/1 "2020-07-31T02:31:07Z")

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My labs wont start. Tried a few times and it fails with “ **Sorry! There was a problem preparing your lab environment:** ”  
Already tried to reset it with no effect

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**Author:** ![Academy\_Instructor](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Academy\_Instructor](https://forums.suse.com/u/Academy_Instructor)\
**Post date:** [July 31, 2020, 11:54am UTC](https://forums.suse.com/t/cant-start-lab/35180/2 "2020-07-31T11:54:53Z")

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I am sorry for this inconvenience. In order to investigate this further, I need to know the email address that you are using to login to the partner portal. If you don’t want to post your email address to a public forum, then please send an email to [SUSELinux-Academy@suse.com](mailto:SUSELinux-Academy@suse.com).

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**Author:** ![Alexanre](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@Alexanre](https://forums.suse.com/u/Alexanre)\
**Post date:** [July 31, 2020, 5:36pm UTC](https://forums.suse.com/t/cant-start-lab/35180/3 "2020-07-31T17:36:04Z")

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Ops, sorry! The e-mail is [alexandre.werneck@ingrammicro.com](mailto:alexandre.werneck@ingrammicro.com)

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**Author:** ![Academy\_Instructor](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Academy\_Instructor](https://forums.suse.com/u/Academy_Instructor)\
**Post date:** [July 31, 2020, 7:38pm UTC](https://forums.suse.com/t/cant-start-lab/35180/4 "2020-07-31T19:38:04Z")

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I have opened a ticket with our lab vendor. I will let you know as soon as I receive a response.

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**Author:** ![Academy\_Instructor](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Academy\_Instructor](https://forums.suse.com/u/Academy_Instructor)\
**Post date:** [July 31, 2020, 7:48pm UTC](https://forums.suse.com/t/cant-start-lab/35180/5 "2020-07-31T19:48:31Z")

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Hello, according to our lab vendor, you lab should be working now. Please try again and let us know. Thanks.

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**Author:** ![Alexanre](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@Alexanre](https://forums.suse.com/u/Alexanre)\
**Post date:** [August 1, 2020, 1:29pm UTC](https://forums.suse.com/t/cant-start-lab/35180/6 "2020-08-01T13:29:02Z")

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It’s ok now; thanks!  
By the way: It would be nice if we can access the virtual machines directly from our own virt-manager; maybee using a ssh tunnel for security.

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**Author:** ![Alexanre](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@Alexanre](https://forums.suse.com/u/Alexanre)\
**Post date:** [August 11, 2020, 1:27am UTC](https://forums.suse.com/t/cant-start-lab/35180/7 "2020-08-11T01:27:51Z")

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Hi,  
It’s happening again! “There was a problem preparing your lab environment” since yesterday. I already tried to reset the environment; same results.

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**Author:** ![Academy\_Instructor](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Academy\_Instructor](https://forums.suse.com/u/Academy_Instructor)\
**Post date:** [August 12, 2020, 8:44am UTC](https://forums.suse.com/t/cant-start-lab/35180/8 "2020-08-12T08:44:07Z")

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Our apologies for this inconvenience. I have opened a ticket with our lab vendor.